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Senior Billing Specialist

Company: Xometry
Location: Lexington
Posted on: August 5, 2022

Job Description:

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is looking to hire a Sr. Billing Specialist support the Thomas business. Our Ideal candidate has an immediate opportunity for a Senior Billing Specialist to join our growing business based in New York. This candidate should be an energetic professional who is comfortable working independently and with minimal supervision. The candidate should have a proven track record of increasing responsibilities, the ability to take initiative, effectively resolve any issues that arise, and maintain confidentiality.


* Manage billing processes for print publications; perform monthly analysis between the production line-up and customers insertion orders/contracts, act as a liaison between sales and finance to perform order entry via SFCPQ
* Coordinate with Billing Director to sync and interface closed won opportunities, handle monthly reconciliation between SFCPQ and Intacct for entered orders, create billing runs, append tear sheets and POD for print clients
* Create and distribute commission reporting to Finance management to facilitate payment to Sales reps.
* Review and interface fully executed contracts received via Salesforce into Intacct (sync contracts from sales teams, log exception contracts in billing data base for special handling, trouble shoot sync errors, update bill-to parties for overseas clients, parent companies or agencies and work with sales support team on late submissions)
* Maintain daily review of various Salesforce exception reports: Process change orders for amended contracts, perform preliminary review of purchase orders ensuring documentation aligns with company guidelines and adhere to SOX compliance, review kick-out reports containing un-synced contracts.
* Milestone Billing preliminary review - Review nonstandard contracts and usage-based deals for completeness and accuracy, set billing schedules in accordance with 606 rules, add detailed descriptions to system for accurate invoice routing, prepare monthly report for Billing Director review.
* Review daily intake of customer request via SFDC Case Management system; communicate with clients to resolve billing discrepancies to avoid collection issues, categorize incoming cases; perform timely interdepartmental reassignments while focusing on resolving and prioritizing critical cases (working with managers on departmental initiatives, caseloads, and process)
* Review daily intake of customer request via HubSpot ticket Management system (route and reassign tickets based on urgency and departmental functions, handle Thomas legacy account updates, prepare correspondence to customers based on data requests (cancellation policy, contract copies, accounting documentation) coordinate with internal department on multi-faceted issues (Delayed billing, paused contracts and deliverable issues),
* Customer Portal processing - Maintain invoice submission via external customer portals; ensure pertinent information is detailed on invoices
* Create customer credits and prorations based on non-deliverables or billing preference changes; work with the Customer Success team and Sales team to align dates in SFDC to ensure sound reporting; work closely with the Supplier Content (Editorial team) to remove listings for cancelled services when needed)
* Customer Support and general accounting functions - create Performa invoices when required, create billing reconciliation statements for clients, updated contact information for accounts (address, name and emails), answer customer inquiries on general customer service line, distribute W-9 and like documents, , processing sales tax certificates and update customers exemption status, provide legacy documents (contracts, SOW's ect) to assist in selling initiatives


* A Bachelor's degree in accounting is preferred or a minimum of 5 years in accounting or equivalent experience is required
* Ability to function as a self-starter, work independently and with a large team, and meet strict deadlines; detail & results oriented
* Proficiency in Microsoft applications (Word, Excel) and Google (worksheets, documents)
* Minimal 1 years' experience in Salesforce and Intacct or similar software
* Strong written and verbal communication skills
* Strong Customer Service skills and experience
* Awareness and a commitment to following process related to supporting client confidentiality and data protection
* Able to thrive in a fast-paced large advertising/marketing company's accounting department

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Keywords: Xometry, Lexington , Senior Billing Specialist, Accounting, Auditing , Lexington, Kentucky

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