Collections Specialist

Company: Nicholas Financial
Location: Lexington
Posted on: August 5, 2022

Job Description:

The Account Resolution Specialist is responsible for contacting customers who are delinquent in their payment schedule to negotiate a payment plan. - Represents NFI in Bankruptcy and/or Small Claims Courts as necessary. - -Duties & Responsibilities

• Initiates communication with customers (both on the phone and one-on-one) to negotiate a payment plan for past-due loans and resolve delinquent accounts. - Places notes in NFI system regarding payment dates, etc. -
• Works closely with the Corporate Account Resolution Specialist for uncollectible cases, Chapters 13 and 7 Bankruptcies, reaffirmations, repossession, etc.
• Represents NFI in Bankruptcy Court with the assistance and direction of the Manager of Corporate Compliance.
• Maintains compliance with industry regulations to include the Fair Debt Collection Practices Act (FDCPA), Dodd-Frank Act, and other federal and state regulations.
• Adheres to corporate collection policies and delinquency standards (refer to the Policies & Procedures Manual for specifics).
• Maintains ability to effectively utilize the NFI computer system, credit bureau, office equipment, etc. - Utilizes necessary software to maintain and report data as needed.
• Prepares routine, non-technical correspondence: - collection notices, etc.
• Maintain file system on all notices, memorandum, and correspondence.
• Conducts skip trace work as appropriate to locate delinquent customers, location of vehicles for repossession, etc.
• As applicable, assists with ordering and maintaining supplies. - -
• As required, assists with the general housekeeping of the branch.
• Performs other related job duties/special projects as assigned. Competencies
  • Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason when dealing with emotional topics.
  • Customer Service (internal and external); manages difficult or emotional customer situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments; solicits feedback to improve service.
  • Oral Communication (one-on-one and telephone); speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to question; participates in meetings.
  • Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically upholds organizational values.
  • Attendance/Punctuality Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary (nights and/or weekends) to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; asks for help and offers help when needed.
  • Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Qualifications
    • Education and/or Experience High School Diploma or equivalent; plus 1-2 years experience in a collection/bankruptcy environment; or equivalent combination of education and experience. - -
    • Other Qualifications Must maintain a valid drivers license to conduct field calls.
    • Computer Skills Ability to prepare letters/reports/etc/ using Microsoft Office Products, NFI software and related systems.
    • Training: Must be able to pass all of the prerequisite educational classes initially and on a periodic basis as determined by the company policy in place
    • Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to read and comprehend basic governmental regulations regarding collections and bankruptcy; ability to effectively present information and respond to questions in one-on-one and small group presentations to customers or employees.EOE

Keywords: Nicholas Financial, Lexington , Collections Specialist, Accounting, Auditing , Lexington, Kentucky