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Patient Financial Services Rep/UKHC

Company: University of Kentucky Albert B. Chandler Hospital
Location: Lexington
Posted on: August 7, 2022

Job Description:

Posting Details

Posting Details

Job Title

Patient Financial Services Rep/UKHC

Requisition Number


Working Title

Patient Financial Advocate

Department Name

H4027: REV Cycle MGT-PFE

Work Location

Lexington, KY

Grade Level


Salary Range


Type of Position


Position Time Status


Required Education


Click here for more information about equivalencies:

Required Related Experience

1 yr

Required License/Registration/Certification


Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.


The shift for this position will be Tuesday through Saturday; 11:30am 8pm; required to work some holidays

Job Summary

Patient Financial Representatives -Financial Counselor, ensures department policy and the procedure is fully understood and followed. A Patient Financial Services-Financial Counselor Representatives primary responsibilities include customer service, bedside screening, department-specific tasks, administrative duties, communication skills, and accurate documentation. Representatives duties include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of their financial distress.

Given the COVID-19 pandemic, and the need to protect our university community including our students, staff, faculty and visitors, the University of Kentucky is requiring COVID-19 vaccination for all new hires prior to starting employment. Therefore, as of October 18, 2021, all new hires prior to their first day of employment must submit appropriate documentation showing, i) completion of the first vaccination against COVID-19, or ii) completion of the full vaccination series against COVID-19, or iii) approved exemption (medical contraindications or a sincerely held religious belief) through the formal exemption process from the COVID-19 vaccination requirement. For those employees who have completed the first vaccination against COVID-19 prior to their first day of employment, the second vaccination (if applicable) must be completed following the vaccination recommended schedule to be considered fully vaccinated.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; have obtained Microsoft Office (including Outlook, PowerPoint, Word, and Excel) proficiency; possess excellent communication skills (both written and verbal), have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities?


Preferred Education/Experience

Third-party insurance claims follow-up/collections experience and medical office experience preferred. Previous experience working with patient accounts and HIPAA, as well as CAC certification and SOAR training highly preferred.

Deadline to Apply


University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Keywords: University of Kentucky Albert B. Chandler Hospital, Lexington , Patient Financial Services Rep/UKHC, Accounting, Auditing , Lexington, Kentucky

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