Patient Financial Services Rep/UKHC
Company: University of Kentucky Albert B. Chandler Hospital
Posted on: August 7, 2022
Patient Financial Services Rep/UKHC
Patient Financial Advocate
H4027: REV Cycle MGT-PFE
Type of Position
Position Time Status
Click here for more information about equivalencies:
Required Related Experience
This position requires regularly sitting at a computer workstation
for extended periods of time; and occasionally standing or walking
with objects weighing up to 25 pounds; lifting, pushing, and/or
pulling objects weighing up to 50 pounds; and performing tasks with
The shift for this position will be Tuesday through Saturday;
11:30am 8pm; required to work some holidays
Patient Financial Representatives -Financial Counselor, ensures
department policy and the procedure is fully understood and
followed. A Patient Financial Services-Financial Counselor
Representatives primary responsibilities include customer service,
bedside screening, department-specific tasks, administrative
duties, communication skills, and accurate documentation.
Representatives duties include following direct supervisor
directives, ensuring patients receive superior service through
quality work, and ultimately contributing to the successful
resolution of their financial distress.
Given the COVID-19 pandemic, and the need to protect our university
community including our students, staff, faculty and visitors, the
University of Kentucky is requiring COVID-19 vaccination for all
new hires prior to starting employment. Therefore, as of October
18, 2021, all new hires prior to their first day of employment must
submit appropriate documentation showing, i) completion of the
first vaccination against COVID-19, or ii) completion of the full
vaccination series against COVID-19, or iii) approved exemption
(medical contraindications or a sincerely held religious belief)
through the formal exemption process from the COVID-19 vaccination
requirement. For those employees who have completed the first
vaccination against COVID-19 prior to their first day of
employment, the second vaccination (if applicable) must be
completed following the vaccination recommended schedule to be
considered fully vaccinated.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess
in-depth HIPAA knowledge; have the ability to multi-task with a
strong emphasis on accuracy and attention to detail; have obtained
Microsoft Office (including Outlook, PowerPoint, Word, and Excel)
proficiency; possess excellent communication skills (both written
and verbal), have solid time management, critical thinking,
follow-through, and planning and organizational skills; and have a
high level of respect for confidentiality.
Does this position have supervisory responsibilities?
Third-party insurance claims follow-up/collections experience and
medical office experience preferred. Previous experience working
with patient accounts and HIPAA, as well as CAC certification and
SOAR training highly preferred.
Deadline to Apply
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive
workforce by ensuring all our students, faculty, and staff work in
an environment of openness and acceptance. We strive to foster a
community where people of all backgrounds, identities, and
perspectives can feel secure and welcome. We also value the
well-being of each of our employees and are dedicated to creating a
healthy place to work, learn and live. In the interest of
maintaining a safe and healthy environment for our students,
employees, patients and visitors the University of Kentucky is a
Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans,
individuals with disabilities, women, and all minorities to
consider our employment opportunities.
Any candidate offered a position may be required to pass
pre-employment screenings as mandated by University of Kentucky
Human Resources. These screenings may include a national background
check and/or drug screen.
Keywords: University of Kentucky Albert B. Chandler Hospital, Lexington , Patient Financial Services Rep/UKHC, Accounting, Auditing , Lexington, Kentucky
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