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Credit and Collections Supervisor

Company: Lakeshore Learning Materials, LLC
Location: Midway
Posted on: September 23, 2022

Job Description:

Company Description
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we've grown into a global community-with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we're working better, smarter and faster than ever-and setting our sights even higher. We're building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other's passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.
Job Description
In a year unlike any other, Lakeshore continues to grow! (Don't be too surprised. Our people are really good at what they do.) To support our ongoing development, we are looking for a highly motivated Credit and Collections Supervisor to join our team in Midway, KY. Our ideal candidate is enthusiastic, a team player, solutions-oriented and committed to ensure that the accounts receivables process operates smoothly and efficiently. As you lead a team in our Finance department, you will rely on your great people and problem-solving skills. This position will be remote to start, but will be based out of our Midway, KY office once we move into the office location.A day in the office looks like this:

  • Responsible for the activities and operations in the credit and collections department at our Midway location
  • Investigating credit issues and suggest payment options to be approved
  • Ensuring the team of collectors follow all protocols, laws and regulations to collect payments efficiently
  • Participating and managing timely collections escalation
  • Initiating calls and/or correspondence with customers to inquire about outstanding A/R balances
  • Monitoring and maintaining assigned accounts - customer calls, account adjustments, small balance write-off and customer reconciliations
  • Establishing and maintaining effective and cooperative working relationships with customers and key stakeholders
  • Tracking and resolving outstanding payment issues in a timely manner
  • Reconciling customer disputes as they pertain to payment of outstanding balances
  • Ability to type at least 45 wpm
    Got the skills and experience? Here's what we're looking for:
    • 3+ years supervisory experience in a collections, finance, or similar department
    • Collections experience as an individual contributor required
    • Bachelor's degree a plus
    • Ability to define problems, collect data, establish facts and draw valid conclusions
    • Familiarity with advanced formulas in MS Excel
    • Excellent analytical skills along with the ability to create and present detailed reports
    • Ability to accurately process numerical data
    • Team management and negotiation skills
    • Excellent written, verbal and oral communication skills
    • Strong customer service skills**Applicants are strongly encouraged to include a cover letter along with their resume and application**
      Additional Information
      And here's our end of the bargain!
      • Competitive compensation based on skills and experience, plus a bonus plan
      • Excellent medical/dental and vision coverage-EPO, PPO and HSA
      • 401(k) retirement plan with company contribution (because you will retire someday)
      • Flexible benefits-choose what you like, ignore the rest
      • On-site preschool for our employees' children
      • On-site employee gym for all levels/fitness needs
      • Generous employee discount on products that make you smarter
      • Casual dress---and we really mean itAt Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work-it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.

        To learn more about Lakeshore, visit www.lakeshorelearning.com/careers

        Equal Employment Opportunity Policy
        People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL2

Keywords: Lakeshore Learning Materials, LLC, Lexington , Credit and Collections Supervisor, Accounting, Auditing , Midway, Kentucky

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