Senior Collections Associate
Company: Disability Solutions
Location: Cincinnati
Posted on: May 3, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : High School
Diploma Travel Percentage : 0%Job DescriptionEvery day, our teams
innovate across the world of finance. We collaborate to work
smarter, while making a difference. We believe in diversity and
inclusivity, giving a voice to everyone on the team. And we
celebrate our success together. About the team:As Worldpay grows,
our need for a skilled and seasoned collection team grows. Being a
player in the payments processing industry requires a savvy team of
experts who can easily navigate delinquent accounts in accordance
with departmental, investor, and legal guidelines, ensuring
attainment of company goals.As a Collections Senior, you assist the
organization through mitigation and recovery of losses through
standard collection activities in a metric driven environment that
rewards top performers. You might be interested in our position if
you have a strong sense of ownership and attention to detail. This
position allows for an office/virtual hybrid scheduling model to
assist with work life balance and connection to your peers.What you
will be doing:
- Resolve delinquent customer accounts through various means,
e.g., skip-tracing, written correspondence, inbound/outbound phone
contact (standard/ automated dialer), and making arrangements for
payment
- Monitor the aging of customer receivables and takes corrective
action to resolve open accounts receivable balances on a timely
basis
- Resolve customer issues and complaints concerning
billing/settlement
- Submit regular reports on the status of unpaid accounts and any
repayment progress
- Support other accounting positions as the need arises
- Work independently and manage a workload that contains
time-sensitive tasks, which means you'll also have to manage and
prioritize problems effectively while contributing to overall team
goal achievement
- Update customer files to ensure data integrity
- Ensure the processing of payments
- Document all customer payments to the right reports
- Other duties as assigned by the managerWhat you bring:
- High school diploma or GED required
- Prior collections experience
- Business-to-business (B2B) experience desired
- Technical skills including Microsoft Office, Salesforce,
Billing/Collections software preferred
- Great verbal and written communication skills, with the ability
to communicate in a persuasive and professional manner
- Intermediate computer navigation and operation skills
- Ability to work independently and in a team environment
- Demonstrate effective people skills and sensitivities when
dealing with othersWhat we offer you:
- A multifaceted job with a high degree of responsibility and a
broad spectrum of opportunities
- A broad range of professional education and personal
development possibilities
- A variety of career development tools, resources and
opportunities
- Time to support charities and give back in your community
- A fantastic range of benefits designed to help support your
lifestyle and wellbeingPrivacy StatementFIS is committed to
protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the Online Privacy Notice.EEOC StatementFIS is
an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, marital status, genetic information, national
origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available hereFor positions located in the US,
the following conditions apply. If you are made a conditional offer
of employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Lexington , Senior Collections Associate, Accounting, Auditing , Cincinnati, Kentucky
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