Athletics Ticket Office Assistant
Company: University of Kentucky
Posted on: June 24, 2022
Posting Details Job Title Athletics Ticket Office Assistant
Requisition Number DU09310
Department Name 12D00:UKAA - Administrative Support
Work Location Lexington, KY
Salary Range This position is paid biweekly with compensation
starting at $13 per hour with the opportunity to earn overtime
Type of Position Temporary
Position Time Status Part-Time
Required Education Bachelor's Degree from an accredited
Required Related Experience None
Required License/Registration/Certification None
Physical Requirements To be able to lift, push, pull objects up to
Shift Days, Evenings & Weekends. Monday - Friday 8:00 am - 4:30 pm
(37.5 hours/week), plus required evening and weekend overtime
Job Summary The University of Kentucky Athletics Department is
currently seeking candidates for a paid intern position in the
Ticket Office unit. Under the general direction of the Assistant AD
for Ticket Operations, with specific supervision provided by
his/her designees, this position will assist full time staff
members in the coordination and operation of all ticketing
functions for varsity sports and other special events. The
University of Kentucky Athletics Department sponsors 23 varsity
sports and provides ticketing services for Football, Men's
Basketball, Women's Basketball, Baseball, Softball, Volleyball and
Gymnastics, along with numerous postseason and special events.This
internship is designed to expose the individual to all aspects of
ticket operations, while using the Archtics computerized ticketing
system. The objective of the internship is to help the individual
learn all aspects of athletic ticketing, including customer service
management, day-to-day operations, game day management, innovative
ticket sales strategies, fiscal responsibility and a greater
understanding of the athletic department as a whole.
The Ticket Office Internship is a temporary one-year commitment
beginning in July 2022 and ending in June 2023. The internship may
be renewed for a second one-year term at the discretion of the
Assistant AD for Ticket Operations.
Review of applications will begin immediately and continue until a
qualified applicant has been selected.
Please include three professional references along with the resume
and cover letter.
Responsibilities include but are not limited to:
- Provide daily coverage for ticket office phones and windows,
while demonstrating exemplary customer service skills to ensure a
first-class fan experience. Effectively and accurately answer
inquires, explain policies, educate fans and resolve
- Responsible for using the Archtics system to assist with order
entry and customer inquiries regarding ticket and donation
- Assist in the planning, supervision and operations at athletic
events (including ticket sales, will call, ticket resolution,
access control and complimentary admission gates).
- Coordinate and/or assist with managing ticket operations for
- Assist in the training, supervision and support of student
- Manage and process inbound and outbound mailings.
- Assist with daily printing of tickets and organization and
distribution of will call tickets.
- Prepare invoices and receipts for customers as
- Work in a professional and positive manner with various
internal departments including event management, facilities,
development, marketing and strategic communications.
- Active participation in weekly ticket operations staff
- Manage ticket office beginning and end of day duties.
(2) Systems & Finance
- Assist with season ticket payment plan compliance.
- Assist with daily reconciliation of sales and batch
- Assist with student ticketing systems processes and
- Assist with implementing and testing purchase
- Assist with billing inquires in a professional manner.
(3) Communications, Customer Service & Sales
- Proactively sell season tickets, mini-plans, single-game
tickets, group tickets and annual fund donations.
- Assist with renewing, servicing and retaining accounts by
providing exemplary service and responding to customer
- Recommend improvements for the customer ticketing
- Assist the Marketing Department with coordinating youth and
- Assist in monitoring the ticket office website for necessary
- Conduct annual ticket pricing research.
- Assist with fan engagement initiatives, tabling at events and
other special projects.
(4) Other duties as assigned. Responsibilities are subject to
change as needed for departmental efficiency and based upon
The University of Kentucky considers the health, safety and
well-being of our entire community to be a top priority. In
alignment with this priority, all new hires must provide proof of
COVID -19 vaccination or obtain an approved medical or religious
exemption as a condition of employment. For areas that fall under
the federal CMS mandate, start of employment cannot occur until two
weeks after receiving the full COVID -19 vaccination series or upon
obtaining an approved exemption. Only vaccines approved by the
World Health Organization can be accepted.
Skills / Knowledge / Abilities o Passionate, dedicated, hardworking
and organized with excellent written, verbal and interpersonal
communication skills and a strong desire to pursue a career in
customer service or college athletics.
o Strong computer proficiency, including typing skills and the
ability to navigate through multiple computer systems and mobile
o Organizational skills with the ability to handle multiple tasks
and details efficiently, often with numerous interruptions.
o Demonstrated sense of initiative and the ability to work
independently and as part of a team.
o Ability to handle high pressure situations while being courteous
and following appropriate customer service standards.
o Ability to establish effective working relationships with
departmental employees and achieve objectives in a team
o Superior integrity, ownership, accountability and
o Prior experience with ticket operations and/or sales is
o Familiar with SEC and NCAA procedures and protocols.
Does this position have supervisory responsibilities? No
Preferred Education/Experience Bachelor's Degree from an accredited
institution in business, sports management, or related field.
Experience working in a customer service role or setting.
Must be fully committed to delivering an exceptional guest
experience for every customer by effectively responding and
attending to customer needs.
Demonstrated sense of initiative and the ability to work
independently and as part of a team.
Extra consideration will be given to qualified candidates with
previous experience working in a ticket office setting or with the
Archtics ticketing system.
This position requires the flexibility to work extended hours,
including nights, weekends and some holidays in addition to weekly
office hours. Must work all home football games and other ticketed
events as assigned.
Deadline to Apply 07/31/2022
University Community of Inclusion The University of Kentucky is
committed to a diverse and inclusive workforce by ensuring all our
students, faculty, and staff work in an environment of openness and
acceptance. We strive to foster a community where people of all
backgrounds, identities, and perspectives can feel secure and
welcome. We also value the well-being of each of our employees and
are dedicated to creating a healthy place to work, learn and live.
In the interest of maintaining a safe and healthy environment for
our students, employees, patients and visitors the University of
Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans,
individuals with disabilities, women, and all minorities to
consider our employment opportunities.
Any candidate offered a position may be required to pass
pre-employment screenings as mandated by University of Kentucky
Human Resources. These screenings may include a national background
check and/or drug screen.
Keywords: University of Kentucky, Lexington , Athletics Ticket Office Assistant, Administration, Clerical , Lexington, Kentucky
Didn't find what you're looking for? Search again!