Supervisor - Kentucky Derby
Company: Andy Frain Services
Location: Louisville
Posted on: March 16, 2026
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Job Description:
JOB SUMMARY: Provide quality customer service to customers,
patrons and employees. Establish working relationships with
customers, vendors and employees in fulfilling assigned post
orders. Take an active role in assisting customer with other duties
that may not be included in this job description and are approved
by the Security Manager. Event Staff Supervisor must possess and
maintain a professional image at all times.
RESPONSIBILITIES/DUTIES: Essential functions may vary depending on
department size, organizational structure and/or geographic
location. Reasonable accommodations may be made to allow
differently-abled individuals to perform the essential functions of
the job. Other duties, not listed below, may also be assigned. ·
The delivery of quality service and positive interaction with our
customers is critical to the completion of all the tasks within
this job description. The ability to greet all visitors, vendors,
and employees; while continuously maintaining the standards of
excellence in presentation and professionalism. Customer Service is
Every Employee's Job! · Maintain a working knowledge of all
emergency policies, procedures and regulations; respond immediately
to emergency alarms or calls for help, determine course of action,
notify appropriate authorities and assist as needed. · Post orders
may include Ticket Taking, Ushering, Guest Services, Elevator
Operator, Special Services or other. · Be diligent and vigilant in
safety awareness. · Know and understand post orders, revisions, and
daily event needs. Know your chain of command. · These functions
are not limited to these listed and may be expanded upon at any
time at the request of the customer. MINIMUM QUALIFICATIONS: The
following are the minimum qualifications which an individual needs
in order to successfully perform the duties and responsibilities of
this position. Please note that the minimum qualifications may vary
based upon the department size and/or geographic location. ·
Minimum of 18 years of age. · Clear a criminal background check. ·
High School Diploma and/or equivalent (GED) Skills/Abilities: ·
Strong customer service orientation, exemplifying our Mission
Statement that Customer Service is Every Employee's Job. · Ability
to facilitate progressive change, getting along with other
employees, following directions and continually improving. · Clear
and effective oral and written communications skills.
Keywords: Andy Frain Services, Lexington , Supervisor - Kentucky Derby, Customer Service & Call Center , Louisville, Kentucky
