Resident Service Engineer I-III

Company: Hyster-Yale Materials Handling
Location: Berea
Posted on: May 26, 2023

Job Description:

Job Title
Resident Service Engineer I-III
Job Family

Job Description

Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Resident Service Engineer I-III locatedat our facility located in Berea, KY. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.

The Resident Service Engineer I-III will resolve technical problems for Yale and Hyster Dealers, customers and HYG Field Service Manager. This role will supply HYG approved modifications and warranty authorizations. Responsible for developing and maintaining technical libraries. This role will produce and publish technical service information to the field and monitor warranty activity for failure trends.

The Resident Service Engineer I-III Will Provide the Following Key Accountabilities:

• Serve as the main HYG service contact for customer, dealers, international, marketing and regional field service managers to support Yale and Hyster product
  
• Authorize warranty repairs up to $2,000.00
  
• Recommend to engineering, vendors and the manufacturing plants, product changes required to improve product performance, reliability and serviceability and the reduction of warranty costs
  
• Provide technical and statistical reports to define the costs and customer dissatisfaction levels related to product deficiencies
  
• Maintain technical libraries consisting of service, test data sales and training literature on current and non-current product
  
• Provide assistance to Engineering and Manufacturing in the selection of field test sites for testing improved components
  The Successful Resident Service Engineer I-III Will Meet the Following Minimum Qualifications:
  • B.S. degree in Science or Engineering, or equivalent practical field or work experience, enhanced by service training courses and a strong mechanical aptitude
    
  • Minimum of 1-7 years relevant experience in Lift truck mechanics and trouble shooting
    
  • Practical knowledge of electrical, mechanical and hydraulic systems, mechanical construction, internal combustion engines and electric motors as applied to products marketed by Yale and Hyster
    
  • Knowledge to interpret engineering drawing, wiring diagrams, schematics and welding procedures
    
  • Specialized knowledge of lift truck applications related to stability, safety and efficient operation
    
  • Detailed knowledge of departmental and corporate policies and procedures and government and industry regulations concerning industrial trucks
    
  • Knowledge of failure analysis
    
  • Excellent verbal and written communication skills are essential
    
    
    #LI-SLC
    
    #LI-ONSITE
    
    Job ID
    0127
    Employment Type
    Full time
    
    Work Hours
    
    40
    Travel Required
    
    Primary Location
    HYG US Berea, KY
    Address
    2200 Menelaus Pike
    Zip Code
    40403
    Field-Based
    No
    Relocation Assistance Available
    No
    
    We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
    
    EOE/Minorities/Females/Veterans/Disabled

Keywords: Hyster-Yale Materials Handling, Lexington , Resident Service Engineer I-III, Engineering , Berea, Kentucky