Center Manager - Lexington
Company: Hopebridge, LLC
Location: Lexington
Posted on: February 25, 2021
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Job Description:
Description:Competencies:The Clinic Manager will be responsible
and accountable for leading and managing the clinic. The manager is
instrumental in defining the mission, goals, budget and performance
standards for the clinic and communicating it to
staff.Responsibilities:Leadership: Leads employees to accomplish
all job objectives; inspires confidence and motivation; clearly
defines expectations, and maintains personal effectiveness under
pressure. Helps establish/implement goals, objectives, policies,
procedures, and systems for the clinic Monitors and controls clinic
expenditures within approved budget Determines system for
interdepartmental functions in keeping with clinic systems and
communicates it to staff Monitors effectiveness Provides clinic
manager reports and provides consultation as needed Demonstrates
following leadership skills:o Critical Thinkingo Conflict
Managemento Negotiation and Motivationo Personnel Development
Fosters the goals of team building with clinic staff Demonstrates
appropriate delegation and coordination of tasks and duties in the
operations of clinic, using appropriate organizational/priority
setting skills Establishes a system of communication to coordinate
activities/functions Assigns responsibility for intradepartmental
function Develops the leadership skills of staff through delegation
of responsibility Empowers staff to achieve their best
professionally and guides them through creative problem
solvingBudget and Supplies: Develops, monitors and analyzes budget
and financial information and utilizes all resources in an
effective and economical manner. Routinely interacts with customers
to maintain awareness of needs and satisfaction of service provided
Fosters teamwork within clinic, as well as system wide Administers
clinic's patient complaint policy and takes appropriate action
Assists in the development of a clinic budget, utilizing
administrative guidelines, appropriate benchmarks, and anticipated
scope of services Utilizes the purchasing system appropriately:o
Seeks authorization for purchases according to Hopebridge's policyo
Utilizes vendors according to Hopebridge's policies Demonstrates
working knowledge of the practice management system Responsible for
being up-to-date and knowledgeable with regard to diagnostic and
procedure coding, and how it affects reimbursement Reviews and
updates forms used within the clinic and standardizes when possible
Reconciles petty cash with cash paid receipts, follows policy with
respect to petty cash Ensures total accounts receivable at less
than 60 days of average monthly charges Determines best approach to
dealing with commercial insurance plans and over the counter
collections for those plans as well as self-pay patientsLegal
Issues: Knowledge of legal issues in all aspects of operations to
ensure compliance with regulatory agencies and rights of all
patient and employees. Maintains a system of confidentiality
according to Hopebridge's policies and procedures Develops and
implements policies and procedures to meet state and federal
regulations Assures compliance with corporate compliance
policiesResponsibility/Accountability: Develops standards and
provides systems to monitor and evaluate clinic functions and
assumes responsibility for designing methods to improve functions.
Implements system to document and communicate standards which
includes Hopebridge's policies, procedures and protocol Documents
and reports to HR and COO of Hopebridge:o Incident (patient,
therapist, employee, guests) within 24 hourso Quality Assessment
and Improvement Activities. (as required by Hopebridge)o Employee
competence through performance evaluation (maintains notes
regarding performance quarterly to assist with annual evaluation on
anniversary date)o Project Activity (per project as determined)o
Reviews budget variances. (weekly and monthly reviews revenue and
expense budget variances and develops an action plan)o Issues
affecting clinic productivity and effectiveness (monitor daily and
report if appropriate.)Working Relationships: Identifies and
understands patients of the pediatric clinic. Assists Clinical
Director with the development activities associated with building a
successful pediatrics outpatient clinic Assists Chief Operations
Officer (COO) in the implementation of Hopebridge's policies and
procedures Identifies and maintains a professional working
relationship with all internal and external customers Routinely
interacts with customers to maintain awareness of needs and
satisfaction of service provided Fosters teamwork within clinic, as
well as system wide Administers clinic's patient complaint policy
and takes appropriate actionProblem Solving/Decision Making:
Practices effective problem identification and resolution skills as
a method of sound decision making. Submits budget analysis
quarterly to Controller Tracks lost or delayed orders for supplies
and materials Accesses data to effectively manage clinic operations
by utilizing quality improvement tools Utilizes policies and good
judgment to establish limits in autonomous decision making
Identifies problems which interfere with practice and develops an
action plan for resolution Consults with/reports to Chief
Operations Officer (COO) when appropriateCommunication: Determines
and demonstrates effective communication methods and defines
appropriate lines of authority for the clinic in keeping with
administrative structure Uses all methods of communication to
disseminate information to staff in a timely manner Utilizes formal
lines of communication to promote problem solving and decision
making and to communicate results according to communications plan
Functions as a liaison within multiple discipline programs within
clinic Conducts regular staff meetingsTechnical: Demonstrates
appropriate competency in selected skills which are pertinent to
areas of responsibility. Reports medical as well as clerical
equipment problems and/or arranges for service as needed Assures
answering machine and/or answering service is activated when
appropriate and ensures it is workingEnvironment of Care
(Safety/Emergency Situations): Sets and communicates clinic
standards in keeping with regulatory agencies and Hopebridge's
policies. Develops and monitors standards to comply with safety,
infection control and customer relations standards. Maintains an
aesthetic environment within the clinical setting and adhering to
Hopebridge's policies. To help write, communicate, and enforce the
Hopebridge's safety process, which includes department specific
plan, emergency preparedness, hazardous materials/waste programs,
security management plan, life safety/management (fire plan),
equipment management, and utilities management Enforces clinic
responses to emergencies Enforces OSHA and Infection Control
Standards for clinic Maintains a safe, clean, orderly, pleasing
environmentTeaching Others/Self Development: Complies with the
System for ongoing competency maintenance and develops a
self-assessment plan to maintain personal competency. Coordinates
Hopebridge's clinic-specific orientation for staff Promotes
opportunities for individual continuing education within budget
Participates in community activities to:o Identify and communicate
community services/resources available to our patients that can
utilize and supporto Identify and communicate unmet healthcare
needs; to develop or assist in developing ways to meet those needso
To represent in the community and to communicate the mission and
goals of the system Performs therapist clinic orientation Maintains
management competence and knowledge of trends in clinical practice
to include changes in industry patient care standards and
evaluation of same Attends all scheduled clinic manager
meetingsGoals: Defines and implements annual therapist clinic goals
in keeping with Hopebridge's mission, vision and strategic
plan.Quality: Understands and participates in Hopebridge's quality
process and develops a therapist office monitoring system to assure
quality. Develops and monitors important aspects of care for
service according to Hopebridge's quality plan. Assures that
minutes of staff meetings which document agenda items and
discussion of staff concerns with identified action plans and
outcomes are kept Fosters the values and mission of Hopebridge to
clinical staffStaffing: Develops and implements staffing standards
for clinic programs with effective, economical use of resources.
Monitors staffing and attendance in compliance with Hopebridge's
standards Supervises, hires, transfers, promotes, and assigns
rewards, counsels, and disciplines and discharges appropriate
employees of the clinic according to the policies and procedures of
Hopebridge Develops and monitors clinic standards Proposes options
for solving staffing problems that are within acceptable parameters
and utilizes appropriate resources Determines priorities of clinic
activities based on available resources and commonly accepted
standards Participates in the recruitment process for recruitment
of therapists for the clinicProject/Specialized Job Knowledge:
Identifies and participates in special projects and develops
standards and competencies related to implementation Develops and
maintains systems to remind, notify staff of managed care
requirements Assists in marketing the practice Performs patient
satisfaction surveys Prepares and monitors clinic payroll per
policy Determines level of knowledge and evaluates performance of
personnel in department, demonstrates leadership, budget, policy,
procedure and organizational structure knowledge Determines
knowledge base requirements of clinic staff Maintains
clinical/service knowledge according to Hopebridge's policy Sets
goals with staff for maintaining and improving performance which
includes an action plan, time frame and follow-up action Has a
working knowledge of Hopebridge's overall operating budget and how
a focus on quality can affect the budgetOther: Assist in providing
a safe environment for all staff. Assist with problem solving to
improve efficiency and morale within the office. Portray a positive
attitude and maintain a customer and co-worker satisfaction level
that limits adverse situations or complaints. Promote Hopebridge
philosophies, generating team spirit and creating and maintaining
and environment that fosters staff satisfaction, maximizes
productivity and profitability. Minimum of 40 working hours a week
Attend weekly meetings and training as requested. Other duties as
assigned
Keywords: Hopebridge, LLC, Lexington , Center Manager - Lexington, Executive , Lexington, Kentucky
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