Director Emergency Services
Company: CHI Saint Joseph Health System
Location: Lexington
Posted on: May 16, 2022
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Job Description:
Overview
CommonSpirit Health was formed by the alignment of Catholic Health
Initiatives (CHI) and Dignity Health. With more than 700 care sites
across the U.S. & from clinics and hospitals to home-based care and
virtual care services CommonSpirit is accessible to nearly one out
of every four U.S. residents. Our world needs compassion like never
before. Our communities need caring and our families need
protection. With our combined resources CommonSpirit is committed
to building healthy communities advocating for those who are poor
and vulnerable and innovating how and where healing can happen both
inside our hospitals and out in the community.
Responsibilities
Job Summary / PurposeThe Director of Emergency Services is
accountable for all aspects of emergency services at CHI Saint
Joseph Health facilities including the Level 1 Trauma Center,
patient care quality, program development, strategic planning,
performance improvement, operational excellence, facility
improvements, patient experience, physician and employee engagement
and access. The position requires a strong knowledge base, the
ability to develop trusting relationships with all stakeholders,
fiscal and human resource management skills, results orientation,
and stellar communication skills. - Leads change to achieve top
results in patient care outcomes, satisfaction, employee
engagement, physician satisfaction and growth. - Responsible for
standards of practice, resource management, program and practice
development, fiscal management and 24 hour accountability.Essential
Key Job ResponsibilitiesDevelops and delivers superior patient care
services in two large downtown emergency departments.Builds a
strong team devoted to the vision of the highest quality and most
efficient care. Mentors management team members to fully effective
leadership. Delegates to team members effectively.Collaborates with
the Department Chairs, Medical Directors, Nursing leaders and other
health professional colleagues to evaluate current programs and to
plan and implement new and enhanced programs as needed.Improves
patient safety as measured by improved outcomes on clinical/ safety
metrics.Achieves top quartile patient satisfaction through the
design and development of creative care delivery models and
effective patient relationship building.Directs planning,
organizing, standard setting, and evaluation of outcomes pertaining
to the Emergency Department's overall quality/performance
improvement program. Monitors and evaluates those aspects that
relate to service line and effectiveness.Leads strategic planning
related to emergency service line development to increase market
share and competitive market strength. Evaluates and recommends
modifications of service line programs to the executive team.
Implements new patient care programs effectively.Leads and
participates in performance improvement activities; patient safety
activities; assures Joint Commission accreditation and other
internal and external regulatory standards are maintained. Assures
the monitoring and evaluation, with medical staff and employee
input, of the quality and appropriateness of patient services
provided by the service line through Emergency Services.Develops,
implements, and monitors the capital and operational budgets in the
Emergency Department, promoting optimum allocation and utilization
of resources to accomplish defined goals. Supervises expenditures
through analysis of reports and management development. Balances
quality and cost in making decisions on how resources are utilized.
Participates in securing and administering operational and program
contracts, cooperative agreements, and grants for Emergency
Services.Oversees education, supervision and evaluation of staff
including nursing, technicians, billing and documentation
specialists, and nurse practitioners.Responsible and accountable
for recruitment and retention plans. Sets standards for selection
of new employees, and evaluation of all employees. Demonstrates
improvements in employee engagement.Establishes performance
standards, performance monitoring, training, and innovation for
Emergency Services including patient access, referral management,
charge capture, and documentation and leveling.Integrates teams
where possible to ensure comparable standards and increased
efficiencies.Ensures effective scheduling and staffing guidelines
to meet demand. Supervises managerial staff. Enhances staff
responsibility and accountability for assessing patient care needs,
adapting assignments related to delivery of care, and evaluating
different options of providing care on a shift-by-shift
basis.Collaborates with service excellence team, Performance
Excellence, Quality and Risk, marketing staff, finance and
executive leaders to ensure top performance of the Emergency
departments in our markets on all metrics.Serves in a community
leadership role representing both Emergency Services Departments to
ensure program growth, collaboration with community based programs,
police, and EMS/Diversion Council. Partners with colleges as
appropriate to ensure effective workforce development. - -Creates a
nursing environment marked by the use of evidence based practice,
shared governance, support for and creation of staff empowerment
structures, innovation and new knowledge generation, utilization of
applied nursing research and technology.Seamlessly integrates
Emergency Department patient care issues into overall
organizational processes.Ensures shared accountability for
professional practice. Works with the Department of Emergency
Medicine Chair, Medical Director and Attending Physicians and
managers to facilitate, resolve patient care issues.Represents
Emergency Department strategy to executive leadership.Participates
in ENA.Oversees/ reviews/updates related contracts to ensure
compliance, patient care and billing appropriateness.Other duties
as assigned as assigned by management. -
Qualifications
Required EducationRequired Bachelor's Degree in related discipline
(BSN); Master's Degree strongly preferred - -Required Licensure and
Certifications -Current RN licensure in Kentucky. - BLS (American
Heart Association) -Required Minimum Knowledge, Skills and
AbilitiesMinimum 7 years as RN and 5 years leadership experience. -
-Demonstration of proven results in leadership positions within the
ED - -PREFERRED Qualifications -Master's strongly preferred. -
Emergency certification -strongly preferred. - -
Keywords: CHI Saint Joseph Health System, Lexington , Director Emergency Services, Executive , Lexington, Kentucky
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