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General Products Service Manager

Location: Lexington
Posted on: August 7, 2022

Job Description:

Job DescriptionBecoming the leader in the fire and security industry takes talent—yours. We are looking for an experienced General Products Service Manager in the Lexington, KY area to join our best of the best team as we drive the industry forward and pursue excellence in everything we do. If you're up to the challenge, we want to talk to you.

At Koorsen, we don't provide jobs, we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, matching 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

The purpose of this job is to manage, supervise and track the daily activities of both the Fire Extinguisher department and all of the technicians associated with the team. Assisting with sales and service/test of Fire Extinguishers when needed.

Primary Functions:

Supervise and track daily activities of department and service technicians (check-in/Check-out procedures)Monitor and track activity of GPS devices on technician vehiclesEnsure technicians are up-to-date on all required safety and other training and licensingComplete monthly evaluations and year end reviews for personnelDistribute and maintain the successful completion of all monthly and demand work orders through the Service Manager Dispatch BoardReview and process completed department paperwork for accuracyManage associate time off (PTO, Missed days) and process payrollCoordinate staffing needs to cover assignments when neededEnsure the cleanliness and operability of each service vehicle ensuring they are maintained to standards (i.e. Vehicle Inspection Reports, Haz-mat Doc.)Ensure all issued equipment is maintained, calibrated and in good working order as required by the manufacturersConduct weekly quality control inspections of completed service workMaintain established routes in service technician's absence (i.e. Vacation, Illness, Injury)Maintain and distribute weekly the technician incentive versus hourly reportServe as a motivator and coach for each technician under your direct supervisionConduct, at a minimum, biweekly department meetingAttend quarterly service manager and other meetingsMaintain the on-call list if applicableMaintain customer relationships and an active smaller route when requiredService Fire Extinguishers, adding correct powder amount, pressure, labels & collars, etc.Remove extinguishers & cylinders safely and take them to Koorsen branch for Hydro Testing when requiredSell New Fire Extinguishers & add-on products to customers when neededPerform effective sales calls and "cold calls", visiting businesses to generate new sales and service leads and follow up on new sales leads and potential customers to generate new business

Knowledge, Education, Licensing and Experience Requirements:Must know and follow NFPA codesHigh School Diploma or equivalent is requiredMust be able to inspect Fire Extinguishers and make sure they are up to code & update tagsMust be able to safely and effectively use general hand tools and power toolsAt least 3 years of working experience in a service industryActive Driver License, in good standing required & must meet Koorsen safe driving policy criteriaMust be able to pass drug and background screeningsPrevious supervisory experience is required

Skill and Ability Requirements:Customer oriented interpersonal skillsMust possess strong written and verbal communication skillsMust possess strong organizational skillsMust be able to exercise effective time management skills (prioritize, work on a time line)Must have a strong mechanical and/or electrical systems aptitudeMust be able to inspect Fire Extinguishers and make sure they are up to code & update tags (Check pressure, powder levels, inspection dates, extinguishers pins, powder in hose, potential charge, leaks, installed properly, etc.)Must be able to safely and effectively use general hand tools and power tools

HIRING PROCESS (in addition to an interview):1. New hires must complete the I-9 Verification form with 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services and is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify.2. Background checks with criminal courts, state and county repositories of criminal records, the Department of Motor Vehicles, are required of all Positions.3. Tests for Evidence of Substance Abuse by way of urinalysis test is required if this application results in an offer of employment.

Keywords: KOORSEN FIRE & SECURITY INC., Lexington , General Products Service Manager, Executive , Lexington, Kentucky

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