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Senior Disputes Manager

Company: VirtualVocations
Location: Lexington
Posted on: September 21, 2023

Job Description:

A company is looking for a Senior Manager in Disputes.
Key Responsibilities:

Lead, manage, and train a team of Disputes Specialists
Collaborate with leadership to establish performance KPIs and continuously monitor and manage team members to these targets
Reduce instances of fraud, identify areas of high fraud or dispute activity, and work with other teams to improve fraud detection and prevention

Required Qualifications:

5+ years of experience managing fraud and disputes teams in e-commerce fraud and payments environments
A proven people manager with strong attention to detail and analytical thinking skills
Ability to thrive in a fast-paced, ever-changing environment and meet critical deadlines
Experience working directly with consumers and internal customer support teams
Willingness to go the extra mile to ensure the best consumer experience

Keywords: VirtualVocations, Lexington , Senior Disputes Manager, Executive , Lexington, Kentucky

Click here to apply!

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