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Client Account Manager

Company: DCL Logistics
Location: Louisville
Posted on: November 23, 2019

Job Description:

DCL Logistics is a 3PL that offers state of the art ecommerce and retail fulfillment services in the United States with facilities in California and Kentucky. We seek a Client Account Manager for our Louisville, KY locations. Can you manage client relationships with Fortune 500 companies, facing constant change, demanding client requirements, working independently and wearing many functional hats? You will have an opportunity to have a huge impact on overall client success and satisfaction.
You will be joining a client management team in a fast paced environment working with clients in consumer technology and health and beauty. You will be in charge of overall client relationships, helping to guide clients in decisions and direction on many programs and projects. You will be juggling all the related details, including statements of work, project plans and product/promotion launches. You will work with a wide variety of clients, in many diverse industries and provide creative, innovative solutions to highly complex client needs and business problems.This position reports to the Client Services Manager onsite and is a not a pure sales role.

  • Partner with DCL clients to be an effective account liaison to support their operational and fulfillment programs at DCL. Establish trust with the client by providing responsive customer service, well thought out solutions and successful executions of their programs.
  • Demonstrate leadership abilities as part of a unit within Client Services. Serve as the primary interdepartmental interface for resolution of customer and operational issues.
  • Work with the internal operations team, which includes warehouse, inventory and distribution to ensure client service levels are exceeded.
  • Meet with clients frequently (sometimes independently) to establish strong relationships and discuss their business needs.
  • Create frame work and content for Business Reviews and lead Business Review meetings
  • Seek out new business opportunities with customers.
  • Prefer BA/BS degree or equivalent experience
  • Minimum five (5) years' experience/background, having worked in a senior level client service role preferably in a service industry or a 3rd party logistics company.
  • Outstanding interpersonal and service orientation skills.
  • Experience presenting in front of teams and senior level management.
  • ERP experience preferred.
  • Strong PowerPoint, Word and Excel skills

Keywords: DCL Logistics, Lexington , Client Account Manager, Executive , Louisville, Kentucky

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