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Medical Support Assistant- (OCA)

Company: Veterans Health Administration
Location: Lexington
Posted on: April 9, 2021

Job Description:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2021.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or( 3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. 4) Certification. None required. 5) English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Basic requirements are needed for all grade levels and titles within the 0679 job series. Possession of the basic requirements will only qualify an applicant for the lowest grade of this series (GS-03). For grades above the entry level, additional grade requirements must be met as listed below: GS-05 (Full Performance Level)
Experience or Education. One year of experience equivalent to the next lower grade level (GS-4 MSA) which is experience in clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Medical Support Assistant (MSA) position. Note: Qualifying experience must be at a level comparable to Medical Support Assistant experience or an equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting.
OR
4 years of education above high school. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: 1. Ability to operate computerized programs and [systems] in order to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports.
2. [Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.]
3. Ability to [schedule medical] appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties [performing patient support work].
5. Ability to communicate effectively and professionally [in person, electronically, and/or by telephone], with [internal and external customers].
6. [Skill in customer service with the ability] to identify [customer] concerns, [and refer] to the [appropriate staff], as necessary, to ensure a satisfactory resolution. Preferred Experience: NONE Grade Determinations: GS-05 References: VA Handbook 5005/53, Part II, Appendix G45 The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is the GS-05 grade. Physical Requirements: The work is mainly sedentary but requires some bending, walking, standing and the carry of such things as patient records, supplies and inter-office mail. This position may involve more frequent walking to various locations of the medical facility but these do not require unusual physical demands to perform the work. The incumbent has everyday exposure to communicable disease and at times, verbal abuse due to working in close proximity to patients. The incumbent performs a variety of clerical duties in support of the care of physicians, nurses, social workers, dietitians and other professionals. Other responsibilities may include: the care and treatment given to patients such as receiving patients or maintaining patient files; work administering or advising on medical record systems; work maintaining/updating medical records in a ward, clinic, or other such unit of a medical facility.

Keywords: Veterans Health Administration, Lexington , Medical Support Assistant- (OCA), Healthcare , Lexington, Kentucky

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