Pharmacy Patient Support Rep/UKHC

Company: University of Kentucky
Location: Lexington
Posted on: May 15, 2022

Job Description:

Posting Details
Posting Details Job Title Pharmacy Patient Support Rep/UKHC

Requisition Number RE33130

Working Title Pharmacy Patient Support Representative

Department Name H5000: CHANDLER - RETAIL PHARMACY

Work Location Lexington, KY

Grade Level 07

Salary Range $17.50-27.31/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience 2 yrs

Required License/Registration/Certification None

Physical Requirements This position requires use of a computer workstation, completion of tasks with repetitive motions.

Shift Primarily day shift; Monday through Friday

Job Summary Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record ( EHR ). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope.The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID -19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID -19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.

Skills / Knowledge / Abilities Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.

Does this position have supervisory responsibilities? No

Preferred Education/Experience Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.

Deadline to Apply 05/10/2022

University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Keywords: University of Kentucky, Lexington , Pharmacy Patient Support Rep/UKHC, Healthcare , Lexington, Kentucky