Director, Patient Services
Company: uniQure N.V.
Location: Lexington
Posted on: October 29, 2025
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Job Description:
At uniQure, we are delivering on the promise of gene therapy and
delivering hope for patients facing urgent unmet medical needs.
Every role in our organization carries profound purpose; whether
youre in research, operations, access, or support, your
contributions impact patients. Were seeking passionate
professionals who thrive in high-stakes environments, uphold
rigorous quality standards, and share our relentless commitment to
transforming the lives of patients. Join us in making the
impossible possible, where your expertise becomes a catalyst for
life-changing treatments. We are looking for a dynamic individual
to build and manage a patient support program (PSP) to support the
launch activities of uniQure’s commercial pipeline of products.
This individual will report directly to the Vice President of
Patient Services and Distribution and will be responsible for all
aspects of the program. The ideal candidate has a proven track
record in designing, implementing and managing patient support
programs in the rare disease, gene therapy space. Key result areas
(major duties, accountabilities and responsibilities) • Design,
implement and manage the entire patient support program for
uniQure’s pipeline of products. • Develop a patient centered model
including case management, patient education, financial support,
care coordination, and ongoing engagement. • Hire, train and
directly manage a team of case managers that will be responsible
for the day-to-day operation of the patient support services
program. • Create all necessary PSP support materials in
collaboration with Marketing and Account Management team members. •
Develop and monitor strategic KPIs to ensure continuous improvement
of service over the product’s lifecycle. • Champion a culture of
compliance by working closely with uniQure’s Legal and Compliance
team members to ensure all service offerings and PSP activities
meet applicable laws and industry standards. • Collaborate with
other members of uniQure’s Market Access team as well as other
cross-functional team members (Legal, Finance, Medical, IT). •
Partner with closely with IT to align on architecture, cyber
security, and compliance on selection and management of the patient
services (CRM) platform. • Oversee budgeting and financial planning
for all patient services functions. • Lead relationships with all
PSP strategic business partners. • Proactively monitor market
trends, policy changes, and other rare disease and gene therapy
patient support programs to inform potential changes to our PSP
strategy. • Attend all pertinent industry conferences and
symposiums. Qualifications & Skills • Bachelor’s degree required.
Advanced degree preferred (MBA, Pharm D, MPH, MHA). • 10 years in
pharmaceutical / biotechnology. Preferred experience in rare
disease / gene therapy. • 5 years of relevant patient support
experience. Previous case manager / field reimbursement experience
preferred. • Launch experience within patient services area. This
includes patient services launch planning and execution and
continuous life cycle management. • Direct supervisory experience
with a proven track record of leading teams. • Strong written and
verbal communication skills, including comfort level with senior
management presentations. • Willingness to travel as needed
(~25%).
Keywords: uniQure N.V., Lexington , Director, Patient Services, Healthcare , Lexington, Kentucky
