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478 FT Customer Service Specialist - Lexington, KY

Company: German American Bancorp
Location: Lexington
Posted on: February 16, 2020

Job Description:

Job Title: 478 FT Customer Service Specialist - Lexington, KY About Us:German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction. Summary of Duties: Are you an energetic and outgoing person,
looking to make an impact with customers and within your community? We
are looking for passionate go-getters like you to drive the future of our
business in the communities we serve. As a Customer Service Specialist, you
will experience all aspects of German American Banks culture and values while
working with internal and external customers on issues that impact our business
and the lives of our clients. Our blended learning approach includes
experiential, hands-on learning where you are able to work alongside a mentor
and fellow team members to perform meaningful work. With your active engagement,
you will gain a deeper understanding of banking services such as deposit and
loan transactions, identifying needs of the clients in order to provide
meaningful solutions in areas such as lending, insurance and financial services,
and you also serve as a line of defense for the bank and customers to control
risk and promote security controls. You will also cross-train to open new accounts, solve complex customer problems, cross sell and refer business, onboard new clients and so much more.Primary Responsibilities and Job Functions:

  • The
    Daily Grind Your focus will be supporting our external
    customers in a variety of ways including engaging in meaningful conversations
    to verify account information, perform loan and deposit transactions, uncover
    client needs, and more.
  • Youre
    Part of a Team You are a member of the Retail team
    which includes supporting our clients and team members in surrounding counties.
    This role offers amazing insight into the world of banking and our local
    communities.
  • And
    you have to be able to juggle Multiple and conflicting priorities
    will come up under specific time constraints. In concert with your leader and
    other team members, you have to be quick to act when issues arise. What
    it Takes:
    • Ability to: communicate effectively
      (written and verbally), maintain confidentiality, work with speed and accuracy,
      grasp technical information quickly, and work independently and as a team
      member.
    • Attention
      to detail and ability to work well in teams and individually.
    • Passion
      for building and maintaining customer relationships
    • Ability to lift (up to 35 pounds) bags of loose or rolled coin
    • Responsible for adhering to compliance laws,
      regulations, and established Bank policies and procedures, including Bank
      Secrecy Act and Anti-Money Laundering.Bonus Points:
      • Previous customer service experience in
        a professional setting
      • Bilingual
      • Knowledge of Banking This position will be located at:Lexington Wellington345 Ruccio WayLexington, Kentucky, 40503United States #TJN
        recblid 62c657dndkzedcv3vwwxhb68b811w2

Keywords: German American Bancorp, Lexington , 478 FT Customer Service Specialist - Lexington, KY, Hospitality & Tourism , Lexington, Kentucky

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