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Customer Service Representative - Remote option within 60 miles of Lex

Company: Tower Hill Insurance Group
Location: Lexington
Posted on: November 21, 2020

Job Description:

Description: Tower Hill Homeowners Insurance Company has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenge and seeks a rewarding career with a company that is experiencing growth.. Requirements: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.o Able to discuss Homeowners policy information.o Able to process a First Notice of Loss - Claim for customers.o Service inbound/outbound call inquiries.o Document a summary of each contact made with customer(s).o Strive for first-call resolution including providing options and alternatives to best assist the customer.o Ability to deal with angry or unpleasant customers on a daily basis.o Maintain knowledge and review of department applications and reference documents.o Work extended hours to meet demands of the Call Center as needed.o Prepare faxes, receipts and other correspondence as requested by the customer.o Conform to proper business etiquette and company guidelines with a positive attitude.o Additional duties may be assigned.SUPERVISORY RESPONSIBILITIES:This job has no supervisory responsibilities.REQUIREMENTS:EDUCATION and/or EXPERIENCEMust have a High School diploma or equivalent GED. Requires 1-2 years of Customer Service background and/or Call Center experience. Work history in Homeowners Insurance services or related service industry background is a plus. Kentucky, Customer Service Personal Lines License is a plus.Must have basic knowledge of Microsoft Office (Word and Excel) and successfully complete keyboarding test speed of 45 words per minute with 95% accuracy Have basic knowledge of computer equipment. Maintain a high level of accuracy and attention to detail.PM19

Keywords: Tower Hill Insurance Group, Lexington , Customer Service Representative - Remote option within 60 miles of Lex, Hospitality & Tourism , Lexington, Kentucky

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