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Customer Service Representative

Company: Prudent American Technologies, Inc
Location: Stanford
Posted on: November 22, 2021

Job Description:

Title: Customer Service RepresentativePosition Location: Decatur, Alabama or Lexington, KentuckyReports To: Customer Service ManagerOverview: Prudent American Technologies Inc (formerly Molding Solutions and Chiptec) is a Full Service Contract Manufacturer- USA based ISO, ITAR and Aerospace certified operations with injection molding and precision machining capabilities including in-house design engineering, product development, design for manufacturing, BOM management, cost effective tooling & component-part prototyping with complete turn-key assembly/packaging order fulfillment services. We serve the following end markets: Aerospace, Automotive, Electronics, Food & Beverage, Medical/Life Sciences, Defense & Military, Firearms, Oil Field and Energy.
Opportunity:Prudent American Technologies is seeking a high-energy customer service representative for our dynamic and fast paced environment.Our CSRs are knowledgeable, detail driven, and deliver the best overall customer experience possible.To succeed in this role, you need to be passionate and customer centric while serving all aspects of the business.If you are proficient at communicating with customers and effective at organizing and executing responsibilities in an efficient way, then this may be an excellent position for you!Roles and ResponsibilitiesDeliver exceptional customer service to related customer accountsCultivate and manage strong relationships with customer baseAssist customer accounts with questions and resolve any issues associatedProvide information on products and servicesPrepare and process customer sales orders in CRM/ERP systemsGenerate quotes for review and distribution to customersHandle inquiries about open orders, deliveries, past dues, and other performance indicatorsKeep records of customer interactions and transactions (via Salesforce activity log)Maintain customer database (update contacts, addresses, etc.)Communicate and coordinate effectively with internal departments of Prudent AmericanSkills & RequirementsWhile familiarity with our primary markets is valuable, it is not required.Prudent American will facilitate proper training to make sure you are equipped and knowledgeable.Strong communication skillsAbility to think quickly and make decisionsHigh level of detail orientation and organizational skillsStrong computer knowledge and working understanding of Microsoft Office platforms1-3 years of customer service experience.Experience in a manufacturing/production setting is preferred, but not requiredUnderstanding of NetSuite and Salesforce platforms is highly valuable
Compensation:-Base salary/bonus (Commensurate with experience)-Benefits: Medical/Dental/Vision Plan + 401K
Send Inquiries: kelsey.s@prudentamerican.com

Keywords: Prudent American Technologies, Inc, Lexington , Customer Service Representative, Hospitality & Tourism , Stanford, Kentucky

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