Customer Service - 2nd Shift

Company: Total Quality Logistics (TQL)
Location: Berea
Posted on: January 15, 2022

Job Description:

About the role:
As part of our 2nd shift Customer Service team, you will be receiving and making phone calls to ensure shipments are being picked-up and delivered on time.

What's in it for you:

• Competitive compensation and benefits package
• Paid relocation to any TQL office
• Up to $17.50/hour + $1,000 annual bonus potential
• Up to $5,000/yr in tuition reimbursement
• Advancement opportunities with structured career paths and mentoring sessions
• We win wherever we go - Voted a 2019 and 2020 Fortune 100 Best Companies to Work For
  
  What you'll be doing:
  • Handle a high volume of inbound and outbound phone calls
  • Facilitate communication with customers, carriers, shippers and receivers to help resolve shipping issues with a high level of professionalism
  • Document and manage all tasks in our internal systems
  • Drive our customer scorecards and compliance through process adherence and improvements
    What you need:
    • A passion for exceptional customer service with a high attention to detail
    • Hall of fame work ethic with a history of excellent attendance
    • Ability to take ownership of responsibilities and see tasks through completion
    • Excellent communication, multi-tasking and problem-solving skills
    • Microsoft Office Suite - Outlook, Excel, Word, PowerPoint

Keywords: Total Quality Logistics (TQL), Lexington , Customer Service - 2nd Shift, Hospitality & Tourism , Berea, Kentucky