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Customer Service - 2nd Shift

Company: Total Quality Logistics (TQL)
Location: Jeffersonville
Posted on: January 16, 2022

Job Description:

About the role:As part of our 2nd shift Customer Service team, you will be receiving and making phone calls to ensure shipments are being picked-up and delivered on time.What's in it for you:Competitive compensation and benefits packagePaid relocation to any TQL officeUp to $17.50/hour + $1,000 annual bonus potentialUp to $5,000/yr in tuition reimbursementAdvancement opportunities with structured career paths and mentoring sessionsWe win wherever we go - Voted a 2019 and 2020 Fortune 100 Best Companies to Work ForWhat you'll be doing:Handle a high volume of inbound and outbound phone callsFacilitate communication with customers, carriers, shippers and receivers to help resolve shipping issues with a high level of professionalismDocument and manage all tasks in our internal systemsDrive our customer scorecards and compliance through process adherence and improvementsWhat you need:A passion for exceptional customer service with a high attention to detailHall of fame work ethic with a history of excellent attendanceAbility to take ownership of responsibilities and see tasks through completionExcellent communication, multi-tasking and problem-solving skillsMicrosoft Office Suite - Outlook, Excel, Word, PowerPoint

Keywords: Total Quality Logistics (TQL), Lexington , Customer Service - 2nd Shift, Hospitality & Tourism , Jeffersonville, Kentucky

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