Customer Service Representative

Company: Aramark Refreshment Services
Location: Lexington
Posted on: May 16, 2022

Job Description:

Job Description The Client Success Associate position is responsible for providing exceptional customer service to clients in a professional manner through a variety of communication mediums. CSA---s play an integral role in Aramark Refreshment Services--- (ARS) growth and retention strategy by promptly addressing client requests and educating clients on our products and services to grow market share. SPECIFIC RESPONSIBILITIES: Pro-actively engages clients to obtain product orders as assigned. Employs professional telephone sales techniques to maximize sales and grow market share by consistently engaging clients via up-selling opportunities. I.E. VOID closure, marketing promotion offerings, etc. Builds and maintains positive client relationships to foster growth and retention. Addresses client requests for order placement and/or service requests in a consistent manner via standard operating procedure adherence. Utilizes designated systems to document all client interactions, outcomes and follow-up requirements. Identifies and escalates risks to customer retention via standard processes to the appropriate parties. Manages inbound customer inquiries via phone, email, and web mediums to ensure all established service level expectations are met or exceeded. Establishes a strong working relationship with operational partners to support client growth and retention strategies. Assists in the maintenance of current and accurate customer contact information and requests within Salesforce. Contributes to a positive and collaborative work environment. Performs other duties as required or assigned in accordance with scope of activities enumerated above. EDUCATION: High school diploma or equivalent is required. EXPERIENCE: Two years of customer service experience in an environment with defined performance standards and expectations is required. Salesforce or similar CRM system experience is preferred. Experience in a high call volume environment preferred. KNOWLEDGE, SKILLS & ABILITIES: Strong knowledge of customer service processes including handling complaints, service requests, order processing, etc. Ability to take initiative and strong sense of urgency Excellent communication skills both written and verbal Proven worth ethic, positive attitude and a team player who enjoys a challenge Ability to work with multiple software platforms to manage and execute client requests Excellent analytical and problem-solving skills, with an attention to detail Capable of completing one-call customer resolution Must have the ability to monitor and drive all company service programs Company Description About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world---s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World---s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc.Learn more at www.aramark.com or connect with us on Facebook and Twitter. Aramark is an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant---s race, color, religion, sex, national origin, and veteran or disability status.

Keywords: Aramark Refreshment Services, Lexington , Customer Service Representative, Hospitality & Tourism , Lexington, Kentucky