Call Center Customer Service Representative

Company: Tower Hill Insurance Group
Location: Lexington
Posted on: June 25, 2022

Job Description:

Description:
SUMMARYTower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenge and seeks a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Able to discuss Homeowner's policy informationService inbound/outbound call inquiriesDocument a summary of each contact made with customersStrive for first-call resolutionMaintain knowledge and review of department applications and reference documentsWork extended hours to meet demands of the Call Center as neededPrepare faxes, receipts and other correspondence as requested by the customersConform to proper business etiquette and company guidelines with a positive attitudeAdditional duties may be assigned.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

Requirements:
REQUIREMENTS:EDUCATION and/or EXPERIENCEMust have a High School diploma or equivalent GED. Requires 1-2 years of Customer Service background and/or Call Center experience. Work history in Homeowners Insurance services or related service industry background is a plus.Must have basic knowledge of Microsoft Office (Word and Excel) and successfully complete keyboarding test speed of 45 words per minute with 95% accuracy. Have basic knowledge of computer equipment. Maintain a high level of accuracy and attention to detail.TOWER HILL'S TOTAL COMPENSATION PACKAGE INCLUDES:Competitive starting salaryAnnual merit reviews and bonus potentialMedical, Dental, Life and Disability Insurance, and Health Savings AccountsMatching 401(k) PlanPaid PTO and holidaysLearning & Development OpportunitiesTuition ReimbursementState of the Art work out facility (Corporate office)Business casual dress, and moreFor more information about our company, careers and Total Compensation, visit http://www.thig.com/careersTower Hill Insurance Group, LLC is an equal opportunity employer.PM19PI180872203

Keywords: Tower Hill Insurance Group, Lexington , Call Center Customer Service Representative, Hospitality & Tourism , Lexington, Kentucky