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Remote Customer Service Representative

Company: NiSource
Location: Lexington
Posted on: November 25, 2022

Job Description:

**Job Title: Remote Customer Service Representative 1**

**Job Code: MS6009**

**Starting Pay: $17.70 per hour**

**This position has a projected start date in January 2023**


Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills.

**Principal Duties and Responsibilities**

+ Processing billing calls; investigate meter read and other requests relating to billing accuracy or payment.

+ Handling emergency calls

+ Processing customer move-ins, adds and transfers.

+ Processing refunds, compensation requests and changes to accounts.

+ Routing escalated customer issues for resolution.

+ Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy or other programs, as necessary

+ Processing order inquiry calls, initiate service orders, and provide service order status updates.

+ Assisting customers with credit/payment arrangements

+ Directing customers to the appropriate self-service channels as necessary

+ Meeting individual deadlines, metrics and team goals

+ Multi-tasking while effectively focusing on priority issues

+ Working cooperatively in a group environment to achieve common goals

**Required Qualifications for Position**

+ High school diploma or equivalent.

+ One (1) year of Customer service experience.

+ Above average knowledge and ability of PC skills.

+ Solid written and verbal communication skills

+ Must be 18 years of age or older.

+ Must reside no more than 80 miles from a Columbia Gas facility:

+ **Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836).**

+ **Columbia Gas of Ohio location (290 W. Nationwide, Blvd, Columbus, OH 43215).**

+ **Columbia Gas of Kentucky (2001 Mercer Road, Lexington, KY 40511).**

+ **Columbia Gas of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408).**

+ **Columbia Gas of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478).**

+ Must have reliable transportation

+ Successfully pass a Department of Transportation (DOT) drug test

+ Successfully pass a background check

+ Successfully pass a aptitude assessments.

**Preferred Qualifications for Position**

+ Someone with prior call center experience.

+ Utility experience.


This description is not designed to be a complete list of all duties and responsibilities required of the position.

**Inclusion & Diversity**

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

**Equal Employment Opportunity**

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

**By applying, you may be considered for other job opportunities.**

**Safety Statement**

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

**Posting Start Date:**


**Posting End Date (if applicable):**


**Please note that the job posting will close on the day before the posting end date.**

Keywords: NiSource, Lexington , Remote Customer Service Representative, Hospitality & Tourism , Lexington, Kentucky

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