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Customer Service Specialist

Company: German American Bancorp
Location: Lexington
Posted on: January 14, 2019

Job Description:

Customer Service Specialist German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction. Summary of Duties: Provides quality customer service by greeting customers, ascertaining needs, processing deposit and loan transactions, solving routine problems, and making referrals. Primary Responsibilities and Job Functions: Provides exceptional customer service by greeting customers and assessing customer needs. Answers questions regarding Bank products and services. Identifies referral opportunities.Performs general teller and clerical duties as required, and in compliance with operational regulations and security policies and procedures.Makes appropriate customer referrals to other Bank functional areas such as Lending, Insurance, and Financial Services.Effectively handles basic customer problems and inquiries as well as ensuring that resolution and follow-up are completed in an accurate and timely matter.Controls risk to the Bank. Adheres to prescribed security controls to protect the staff and facility against criminal activity and fraudulent operations.May perform basic safe deposit box operations such as allowing customers access to their boxes.Participates in the general upkeep and appearance of the banking center.Acquires and retains knowledge in applicable regulatory requirements including Currency Transaction, Reporting (CTR's), Suspicious Activity Reporting (SAR' s), Regulations CC, DD, etc.Responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.Performs additional responsibilities as required or directed.Responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering. This position will be located at:Lexington Wellington Category: Customer Service , Keywords: Customer Service Representative

Keywords: German American Bancorp, Lexington , Customer Service Specialist, Hospitality & Tourism , Lexington, Kentucky

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