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Customer Service Specialist

Company: Farm Credit Services of Mid-America
Location: Lexington
Posted on: September 15, 2019

Job Description:

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to--hire individuals--from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across--Indiana, Ohio, Kentucky and Tennessee. -- -- The Customer Service Specialist (CSS) establishes, develops, and maintains strong and effective working relationships with external and internal customers, prospects, and visitors to the Retail Office.-- Handle daily customer transactions, monetary accounting activities, funds deposit and daily reports.-- Provides general administrative support for the other roles in the office. -- MAJOR RESPONSIBILITIES: --

  • FRONT LINE CUSTOMER SERVICE: Primary contact to greet and assist customers, prospects, and visitors when they visit the retail office.-- Answer regional customer phone calls using the Customer Care Group guide.
    • Monetary Transaction Processing:
      • Receipt of loan payments
      • Funds transfers
      • Transaction keying
      • Wire transfers
      • PAID forms completion and Online Banking forms completion
      • Customer initiated loan disbursements
      • Incoming payoff requests from customers and outside vendors
      • Daily balance via Batch processes and check scanning
      • Take cash deposits to the depository bank daily
      • Completes activities to reconcile required daily, monthly, etc. reports
      • Loan and Customer Support:
        • Contact customers to resolve account discrepancies to include:
          • Credit line overdrafts
          • Insufficient fund notifications
          • Past due notices and delinquent accounts, involving the FO or CHLO as needed per policy
          • Payment of late charges
            • Monitor insurance policies/cancellations, scanning per manual directions
            • Track and file the uniform commercial code (UCC) continuations
            • Support other Customer Service Specialists in the region in times of absence
            • Process customer requests for account information
              • Records Management and Retention
                • Complete documents to Release Lien at Loan payoff to include:
                  • Mortgages
                  • Titles and Title lien statements
                  • UCC---s if requested by customer
                  • Return Paid Notes to customer per policy
                  • Purge Do Not Destroy documents tied to loan payoff -- --
                    • COORDINATION WITH RETAIL TEAMS: Primary contact for MAKY OC email account.-- Distribute emails accordingly or complete requested tasks as aligned with position descriptions, or as otherwise assigned.
                    • Scan all customer supplied information during application process and as needed to support other roles.-- Examples include:-- balance sheets, tax returns, annual financial update information, construction receipts, paid invoices, etc.
                      • Generate the Work Queue item as applications arrive.
                      • Assist with marketing and meetings as requested by AS and CHLS.
                      • Coordinate the Ag Direct follow-up process by emailing the FO via Relationship linked to customer.
                      • Perform Post-Closing Relationship task when signed closing documents are received at your office.--
                      • Scan all signed closing and post-closing documents.
                      • Assist with Construction Loan Disbursement (scanning invoices and lien waivers, writing checks, etc.)
                      • Assist Crop Insurance with customer mailings, phone calls and scanning as needed.
                      • Assist Agribusiness customers with Front Line Customer Service --- Monetary Transaction Processing.
                        • ADMINSTRATIVE AND FACILITY SUPPORT:
                          • Provide general administrative support for RVP / DRO and Retail Team.
                          • Pick up and distribute mail.
                          • Serve as primary contact for facilities vendors, building upkeep and maintenance.--
                          • Coordinate paying of bills. Order and maintain office supplies.
                          • Monitor non-employee access to the building with assistance from teammates.
                          • Complete monthly--expense report for office credit card. --
                            • REPRESENTS AND COMMUNICATES THE MISSION AND VALUES OF FARM CREDIT
                              MID-AMERICA and complies with its conduct policy, security policy and confidentiality expectations. -- -- MINIMUM REQUIREMENTS --Education and Experience This is an entry level position for a Customer Service Specialist.-- The primary responsibility is to coordinate customer information and become fully functional through training and on-the-job experience. -- Minimum Qualifications:---- High School diploma and at least three years of successful experience in two or more of the following areas: administrative support, financially related customer service, computer operations. Here's What We Can Offer You... Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:
                              • Salary commensurate with experience
                              • 15 vacation days, 15 sick days, and 9 paid holidays per year
                              • 401(k) plan
                              • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
                              • Fitness Incentive Program
                              • Tuition Reimbursement -- -- Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law. -- --

Keywords: Farm Credit Services of Mid-America, Lexington , Customer Service Specialist, Hospitality & Tourism , Lexington, Kentucky

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