LexingtonRecruiter Since 2001
the smart solution for Lexington jobs

Customer Service Specialist

Company: Farm Credit Services of Mid-America
Location: Lexington
Posted on: September 15, 2019

Job Description:

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to--hire individuals--from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across--Indiana, Ohio, Kentucky and Tennessee. -- -- The Customer Service Specialist (CSS) establishes, develops, and maintains strong and effective working relationships with external and internal customers, prospects, and visitors to the Retail Office.-- Handle daily customer transactions, monetary accounting activities, funds deposit and daily reports.-- Provides general administrative support for the other roles in the office. -- MAJOR RESPONSIBILITIES: --

  • FRONT LINE CUSTOMER SERVICE: Primary contact to greet and assist customers, prospects, and visitors when they visit the retail office.-- Answer regional customer phone calls using the Customer Care Group guide.
    • Monetary Transaction Processing:
      • Receipt of loan payments
      • Funds transfers
      • Transaction keying
      • Wire transfers
      • PAID forms completion and Online Banking forms completion
      • Customer initiated loan disbursements
      • Incoming payoff requests from customers and outside vendors
      • Daily balance via Batch processes and check scanning
      • Take cash deposits to the depository bank daily
      • Completes activities to reconcile required daily, monthly, etc. reports
      • Loan and Customer Support:
        • Contact customers to resolve account discrepancies to include:
          • Credit line overdrafts
          • Insufficient fund notifications
          • Past due notices and delinquent accounts, involving the FO or CHLO as needed per policy
          • Payment of late charges
            • Monitor insurance policies/cancellations, scanning per manual directions
            • Track and file the uniform commercial code (UCC) continuations
            • Support other Customer Service Specialists in the region in times of absence
            • Process customer requests for account information
              • Records Management and Retention
                • Complete documents to Release Lien at Loan payoff to include:
                  • Mortgages
                  • Titles and Title lien statements
                  • UCC---s if requested by customer
                  • Return Paid Notes to customer per policy
                  • Purge Do Not Destroy documents tied to loan payoff -- --
                    • COORDINATION WITH RETAIL TEAMS: Primary contact for MAKY OC email account.-- Distribute emails accordingly or complete requested tasks as aligned with position descriptions, or as otherwise assigned.
                    • Scan all customer supplied information during application process and as needed to support other roles.-- Examples include:-- balance sheets, tax returns, annual financial update information, construction receipts, paid invoices, etc.
                      • Generate the Work Queue item as applications arrive.
                      • Assist with marketing and meetings as requested by AS and CHLS.
                      • Coordinate the Ag Direct follow-up process by emailing the FO via Relationship linked to customer.
                      • Perform Post-Closing Relationship task when signed closing documents are received at your office.--
                      • Scan all signed closing and post-closing documents.
                      • Assist with Construction Loan Disbursement (scanning invoices and lien waivers, writing checks, etc.)
                      • Assist Crop Insurance with customer mailings, phone calls and scanning as needed.
                      • Assist Agribusiness customers with Front Line Customer Service --- Monetary Transaction Processing.
                          • Provide general administrative support for RVP / DRO and Retail Team.
                          • Pick up and distribute mail.
                          • Serve as primary contact for facilities vendors, building upkeep and maintenance.--
                          • Coordinate paying of bills. Order and maintain office supplies.
                          • Monitor non-employee access to the building with assistance from teammates.
                          • Complete monthly--expense report for office credit card. --
                              MID-AMERICA and complies with its conduct policy, security policy and confidentiality expectations. -- -- MINIMUM REQUIREMENTS --Education and Experience This is an entry level position for a Customer Service Specialist.-- The primary responsibility is to coordinate customer information and become fully functional through training and on-the-job experience. -- Minimum Qualifications:---- High School diploma and at least three years of successful experience in two or more of the following areas: administrative support, financially related customer service, computer operations. Here's What We Can Offer You... Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:
                              • Salary commensurate with experience
                              • 15 vacation days, 15 sick days, and 9 paid holidays per year
                              • 401(k) plan
                              • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
                              • Fitness Incentive Program
                              • Tuition Reimbursement -- -- Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law. -- --

Keywords: Farm Credit Services of Mid-America, Lexington , Customer Service Specialist, Hospitality & Tourism , Lexington, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Louisville
Posted on: 09/22/2019

Line Cook
Description: Position Summary: We seek a hard-working, service-oriented, energetic and self-motivated Line Cook to join our exceptional our team. Our Line Cook will work closely with the hotel's food beverage team. (more...)
Company: 8UP Elevated Drinkery & Kitchen
Location: Louisville
Posted on: 09/22/2019

Postmates Delivery Driver (Make Your Own Schedule)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We
Company: Postmates
Location: Fairfield
Posted on: 09/22/2019

Customer Service Focused - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. br What you need (more...)
Company: Uber Driver Partners
Location: Cincinnati
Posted on: 09/22/2019

Spectrum Customer Service Hiring Event 9/24 on 09/24/2019
Description: Ready for a Great Job Now Hiring Customer Service Representatives - Internet/Voice Repair Technical Support Attend our September 24th Hiring Event LOCATION: 10300 Ormsby Park Place, Suite 100, Louisville,
Company: Spectrum
Location: Louisville
Posted on: 09/22/2019

Line Cooks - Start at $11+ per hour!
Description: Want to be part of a team that's more like friends and family than co-workers br br Do you have a Passion to Serve and love to have fun while you work br br
Company: O'Charley's
Location: Louisville
Posted on: 09/22/2019

Line Cooks - $12+ per hour!
Description: Want to be part of a team that's more like friends and family than co-workers br br Do you have a Passion to Serve and love to have fun while you work br br
Company: O'Charley's
Location: Louisville
Posted on: 09/22/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks
Company: Lowe's Companies Inc.
Location: Lexington
Posted on: 09/22/2019

CDL A Delivery Truck Driver
Description: br br Company: Sysco Louisville br Location: US-KY-Louisville br Zip Code: 40214 br Minimum Level of Education: Not Applicable br Minimum Years of Experience: 0-1 br Position Type: Non-Exempt (more...)
Company: Sysco
Location: Louisville
Posted on: 09/22/2019

Key Manager
Description: Are you passionate about the retail grocery market and organic products Are you a leader Are you ready to join one of the fastest growing companies in the retail grocery market If so, Fresh Thyme Farmers (more...)
Company: Fresh Thyme Farmers Market
Location: Cincinnati
Posted on: 09/22/2019

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Lexington RSS job feeds