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Concierge/Project Coordinator

Company: Office Resources, Inc. (ORI)
Location: Lexington
Posted on: October 13, 2019

Job Description:

General ResponsibilitiesThis position is a dual role. This individual will be ORI's first contact and impression with all customers, vendors, visitors to the Lexington showroom as well as working administratively as Project Coordinator. The successful candidate needs to be welcoming and provide a unique as well as engaging experience with ORI, Inc by projecting our culture, capabilities and the overall joy we experience by helping our customers create unique spaces that impact the lives of their people.
Specific Sales Responsibilities

  • Establish and utilize a unique and welcoming process for all visitors to the ORI Showroom including name badge creation, technology welcome signage, etc.
  • Direct un-announced visitors to proper resource within ORI including walk in sales to assigned salespeople
  • Direct any prospective call in customers to sales management within 1 hour via e-mail text and cell phone call
  • Coordinate food/beverage and presentation material needs for all customers visits with sales as well as required clean-up of spaces post event. (presentations, printed agenda etc.)
  • Coordinate training needs and room schedule within the space following up with trainers and attendees to maximize participation and experience
  • Coordinate the logistics of any sales related outside events for the business and influencer community
  • Manage social media posting for Twitter, Facebook, Linked In
  • Manage inventory of marketing materials for customer visits, logo gifts, paper pads, pens etc.
  • Coordinate the Steelcase and ORI brand message on all technology displays within the showroom
  • Ensure the showroom is clean and tidy (chairs arranged, lights on, surfaces wiped down) throughout the week
    Specific Administration Responsibilities
    • Support internal sales and design by adhering to the ORI clean order process
    • Manage input of order entry in ORI Hedberg system
    • Proactively manage the status of existing orders to make sure target dates are met for delivery/installation
    • Facilitate and resolve any issues pertaining to orders and communicate results to necessary parties - both internal and external
    • Meet with sales periodically to review the backlog and internal status report
    • Monitor exceptions, open issues, non-acknowledged, late received or not invoiced items
    • Communicate any exceptions or discrepancies with project teams for follow-up
      -- A high school diploma is required, and a college degree is preferred-- Proficient in Microsoft products including Excel, Word, PowerPoint and Outlook-- Able to leverage and maintain social media platforms including Facebook, Linked In, Twitter-- Strong communication and relationship development skills are a must-- An understanding of a product ordering system is preferred-- Organizational skills and the ability to multitask are a must-- Must have a high attention to detail
      We are an Equal Opportunity/Affirmative Action Employer

Keywords: Office Resources, Inc. (ORI), Lexington , Concierge/Project Coordinator, Hospitality & Tourism , Lexington, Kentucky

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