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Technical and Desktop Support Specialist

Company: Frost Brown Todd LLC
Location: Lexington
Posted on: October 19, 2020

Job Description:

Frost Brown Todd LLC, a regional law firm of 1000+ legal professionals and staff in thirteen offices located primarily throughout the Midwest, is currently searching for a Technical and Desktop Support Specialist to join our Lexington Office.Job Requirements

  • Candidate must have at least a 2-year certificate or degree from a college or technical school and a minimum of 3 years of related experience.
  • Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.
  • Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers.
  • Ability to work on call-support on a designated weekends throughout the year.
  • Must have high degree of professionalism when interacting with internal and external clients.Job Duties
    • Work closely with other members of the Applications and Support teams to resolve technical issues.
    • Provide second-tier help desk support by phone, desk side and/or remotely.
    • Responsible for setting up equipment, i.e., hardware, printers, telephones and peripherals.
    • Closely track information associated with the distribution of laptops, printers, and mobile devices from the Firm's loaner pools. This individual will follow proper procedures to protect the Firm's investment in these devices.
    • Responsible for assisting with daily audio-visual setups and checkout of laptops and other equipment, as requested.
    • Provide expert telephone support to our internal clients; troubleshooting a variety of software, hardware and network issues to point of resolution or escalation.
    • Log internal client's calls, maintain records and capture final solutions in the Firm's online ticketing system.
    • Route calls to the appropriate group for resolution in accordance with established escalation procedures, and provide status reports to internal client throughout the life of an incident.
    • Will be called upon to assist with familiarizing employees with the firm's computer systems, software, and phone system.
    • Consistently deliver high quality support in a timely manner to meet internal and external client needs.
      Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.Frost Brown Todd offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, life, disability, and 401k/profit sharing retirement plans.

Keywords: Frost Brown Todd LLC, Lexington , Technical and Desktop Support Specialist, IT / Software / Systems , Lexington, Kentucky

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