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Field Services Coordinator

Company: Petro Towery, Inc.
Location: Richmond
Posted on: November 19, 2021

Job Description:

Job Description The Field Services Coordinator is responsible for Service Department related tasks performed at all Petro Towery, Inc. customer locations. This individual will work closely with Field Service Technicians, Field Services Manager, Project Manager, Warehouse Supervisors, and all Petro Towery, Inc. customers. Emphasis is placed on safety, consistency, teamwork, positive work attitude, and excellent customer service. The Field Services Coordinator reports directly to the Field Services Manager. Compensation is based on level of experience, including years of service and number of relevant certifications Essential duties include, but are not limited to the following: Coordinate the day-to-day functions of assigned Service Department Schedule daily/weekly/monthly activities of Service Department Resolve commissioning and registration issues with vendors Ensure positive image of department Ensure all Service Department staff are trained on current systems, processes and mobile tablet billing procedures Analyze various vendor contracts to ensure we are providing service to contract specifications Help evaluate Service Department staff on performance and provide feedback on raises and promotions Work with vendors on special projects Work with current customer base on any needs they may have Procure new relations with prospective customers Work with warehouse staff on recommended inventory levels Resolve billing issues and customer complaints Meet and exceed Service Department deadlines Perform other duties as assigned Requirements A minimum of five plus (5) years of service-related field work or prior service management experience Fluency in business-related software applications as well as standard PC-based programs Petroleum industry certifications are preferred Must possess a valid drivers license with an acceptable driving record Customer Service experience, preferred A valid Driver's License with an acceptable driving record Ability to pass a drug test Acceptable background check results Benefits Medical Dental Vision Life Insurance 401(k) with a 100% match up to 6%

Keywords: Petro Towery, Inc., Lexington , Field Services Coordinator, IT / Software / Systems , Richmond, Kentucky

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