Field Service Engineer - Pikeville, KY

Company: Ortho Clinical Diagnostics
Location: Lexington
Posted on: May 28, 2023

Job Description:

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role:

As we continue to grow as QuidelOrtho, we are hiring for a Field Service Engineer in Pikeville, KY. This is a field based position that offers a company car, gas card, cell phone and laptop, and all vehicle maintenance will be covered by QuidelOrtho. This field based position covers customers throughout the Eastern Kentucky and Southern West Virginia.

The Responsibilities

• We are seeking a qualified individual who has experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field. Troubleshoot technical problems and systems issues.
  
• Determine technical solution in accordance with product and customer specifications and recommends actions to company or customer representatives for coordinative product solution.
  
• Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
  
• This position will also require the individual to assess Customer needs and recommends solutions in accordance with product specifications and Customer Specifications.
  
• Conducts technical training and product briefing with customers, vendors and company representatives as needed. Act as local on-site representative to customer's organization. Manage all territory responsibilities including Preventive Maintenance & upgrades including software & hardware. This position requires the individual to provide service support in the hospital/clinic laboratory environment.
  
• Responsible for individual parts management, online training, and administrative expense reporting.
  
• Perform other work-related duties as assigned.
  The Individual
  Candidates should be aware that the Company currently requires customer-facing workers to be fully vaccinated for COVID-19 and credentialed. New customer facing employees should be vaccinated for COVID-19 by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
  
  Required:
  • Education: Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent 4 years of military or field service experience required.
    
  • Experience: Minimum 4 years experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
    
  • A team player that is self-motivated & interacts appropriately with peers, sales counterparts, and customers is required.
    
  • The ability to organize and express ideas clearly, verbal and written, in individual or group situations.
    
  • Possess appropriate technical knowledge and have the ability to utilize that knowledge to effectively perform required job functions with an effective level of competence demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer and/or other related disciplines.
    
  • Ability to effectively manage assigned workload within allotted time constraints.
    
  • Must have the ability to lift 75 lbs.
    
  • A valid driver's license is always required.
    
  • Extended hours may be required.
    
  • Travel: Ability to travel overnight 50-75% to Rochester, NY, in the first few months of training. Post-training must be able to travel up to 75% around territory, with occasional overnight travel (1-2 nights per week).
    Preferred:
    • Experience within Healthcare or Medical Device industry
      The Key Working Relationships
      
      Internal Partners:
      • Field Service: Field Service Engineer Associates, Senior Field Service Engineers, Area Service Engineers, Regional Service Managers, Area Service Directors
        
      • Sales: Area Sales Directors, Account Managers, Strategic Account Executives, Business Development Managers, Channel Sales Managers
        
      • Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists
        
      • Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)
        External Partners:
        • Customers including but not limited to Laboratory Managers, Supervisors.
          
          
          The Work Environment
          
          Typical work hours with overtime required in a outside field engineer environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reachand sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 75 pounds.
          
          Salary Transparency
          
          The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $54,000 to $99,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
          
          Equal Opportunity
          
          QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com
          
          #LI-CG1 #LI-Remote

Keywords: Ortho Clinical Diagnostics, Lexington , Field Service Engineer - Pikeville, KY, IT / Software / Systems , Lexington, Kentucky