Senior IT Support Engineer
Company: uniQure N.V.
Location: Lexington
Posted on: October 29, 2025
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Job Description:
At uniQure, we are delivering on the promise of gene therapy and
delivering hope for patients facing urgent unmet medical needs.
Every role in our organization carries profound purpose; whether
youre in research, operations, access, or support, your
contributions impact patients. Were seeking passionate
professionals who thrive in high-stakes environments, uphold
rigorous quality standards, and share our relentless commitment to
transforming the lives of patients. Join us in making the
impossible possible, where your expertise becomes a catalyst for
life-changing treatments. Role & Place in the Organization As part
of the Global IT team, the Senior IT Support Engineer is on-site
senior expert and IT Professional providing (hands-on) day-to-day
end-user support and is based in the Lexington office. In this
position, you are responsible for managing a wide variety of
uniQure IT assets in the Lexington office including workstations,
(mobile) telephony solutions, networks and equipment, file shares,
video conferencing solutions and more IT related assets. You ensure
that all IT services are maintained to a high standard, and you
provide day-to-day support to all end-users as required. You manage
the uniQure IT helpdesk in Lexington and resolve user issues,
consult for best solutions, and oversee data management processes.
The Senior IT Support Engineer investigates, diagnoses and resolves
reported incidents using the ticket system. You ensure that all IT
services are maintained, and user calls properly addressed and make
recommendations for improving the company’s IT systems towards the
System Engineers, the Application Engineers or the Solution
Architect. The Senior IT Support Engineer reports to the Director,
Architecture Cyber Security & Compliance and is based full-time
on-site in our Lexington office. Key result areas (major duties,
accountabilities, and responsibilities) • Ensure that all
administration within IT and reported to IT are managed properly
and in a timely matter. • Responds and resolves IT requests and
queries logged via the IT support system and in accordance with the
priorities set. • Ensures that the IT environment of uniQure is
compliant to relevant regulatory and quality requirements. •
Performs Application Management and User Management as first or
second contact for the assigned applications and maintains the work
instructions related to this system. • Supports as secondary
Application Manager and performs User Management as backup for
specified systems. • Provides helpdesk support to colleagues in the
Lexington facilities • Participates in internal audits and audits
by external groups • Responsible for system security, software
updates and follows change control procedures • Responsible for
asset- and knowledge inventory management. Qualifications & Skills
• College, or ICT or equivalent grade in Computer Sciences •
Pharmaceutical or Biotech Industry experience is strongly preferred
• ITIL certification • Microsoft Certifications (Windows OS,
Server, MS 365, Azure AD, SharePoint) • Minimum 8 years of
experience in Technology Services, Support Engineer, Service
Administrator or equivalent role. • Experienced in managing MS
Intune • Proficient in supporting MacBook setup, maintenance and
helpdesk • Demonstrated knowledge and strong understanding in a
wide range of relevant technology • Experience working in an
international commercial organization is preferred • Good
communication skills both written and verbal are essential •
Physically able to manage/support workplaces • Customer oriented
with high attention to detail and quality mindset • Self-motivated
and passionate about learning and adopting new technology and
methodologies
Keywords: uniQure N.V., Lexington , Senior IT Support Engineer, IT / Software / Systems , Lexington, Kentucky
