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Technical Support Representative

Company: Global Channel Management
Location: Cincinnati
Posted on: November 16, 2018

Job Description:

training period, agents will work 9-6:30 pm . After training, they will be assigned a mid-shift schedule which could be 10a-6:30p, 11a-7:30p, 12p-8:30p or another time slot that falls within a similar hours range. Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred Technical Support Representative needs 1+ years experience Technical Support Representative requires: Problem resolution - Able to troubleshot computer software/hardware issues over the phone Superior organizational skills with a strong attention to detail Pleasant phone manners Computer hardware and software knowledge Strong Customer Service orientation. Point of Sale environment/retail experience preferred Direct involvement with customer service experience Computer systems experience. Technical Support Representative duties: Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics. Assists by giving correct resolutions in a clear, concise and courteous manner. Interprets error messages from system software or application programs initiates required actions.

Keywords: Global Channel Management, Lexington , Technical Support Representative, IT / Software / Systems , Cincinnati, Kentucky

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