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Broadband Technician

Company: Q Services
Location: Lexington
Posted on: December 4, 2019

Job Description:

MetroNet has an immediate opening for an energetic; customer focused Broadband Technician in Lexington, KY!MetroNet is a leading provider of 100% fiber optic internet, television, and telephone services. We are currently available or under construction in over 80 communities in Indiana, Illinois, Iowa, Kentucky, Michigan, Minnesota, and Ohio. MetroNet provides fiber-to-the-premise (FTTP) technology to homes and businesses within its footprint, giving our customers access to some of the fastest internet speeds in the world. We pride ourselves on our cutting-edge technology combined with outstanding customer care. We re looking for tech-savvy, innovative thinkers to join our team and help us create what s next!What is in it for you?Competitive total compensation package80% of Medical premiums paid for by companyCompany paid Disability and Life insurance401(k) company match and 100% vested on day 1Discounted MetroNet service in our serviceable areaCompany paid logo attire/uniformCompany vehicle and fuel cardCell phone allowanceEligible for overtimeTuition paid assistance in our Techsellence ProgramOpportunities for advancementLocally owned, friendly, fun atmosphereJob Summary:Under limited supervision, perform from basic to advanced installations, disconnects and service changes for residential and business customers for POTS services, cable television services, IPTV, and high-speed internet services. Perform basic troubleshooting and repair for services from the fiber terminal, CATV tap, or the ONT to consumer's electronic devices (TV, VCR, Modem, etc.). What you will be doing:Perform routine troubleshooting calls: troubleshoot the plant from the customer s equipment through the distribution fiber back to the Hut EquipmentMaintain optimum operating specs throughout the entire systemPerform installations, troubleshoot and repair customer cable, telephone and data services from the Optical Network Terminal to the connection of the customer's equipment for single, multi-family and/or commercial dwellings, including, as appropriate, all necessary wiring (interior and exterior) and hardwareTroubleshoot optical distribution and return-path issues to and from the LCP cabinet and CPE. Including troubleshooting, repairing or replacing defective or damaged components. Installing and configuring network interface cards on customer computer equipmentPerform installation, troubleshooting and repair for connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates; Install additional outlets, and install or remove converters for all broadband services offered by system; Connect various options available with customer's equipment (PIP, VCR, A/B switch, telephone handsets, caller id devices, etc.)Educate customer on proper use of services, including how to add additional services and access help onlineUse of Optical power meter, signal source, other optical test equipmentUse of RF signal level meter and leakage test equipmentUse of Telephony test equipment butt set, noise meters, VOM etc.Perform forward and return distribution system activation and repairPerform CLI ride-out and track and repair leakage, as necessarySplice aerial/underground coaxial cable and equipment to restore cable plant to system specificationsSplice aerial/underground fiber cable and equipment to restore cable plant to system specificationsRepair and/or replace damaged aerial/underground plantPerform work including but not limited to: reconnects, requested and non-pay disconnects, additional outlets, changes of service, pre-wires, post wires, customer installation work for all levels of service and perform residential networkingAssist with field training of new existing employees.Must be detail oriented and able to meet deadlines as well as handle confidential informationIs neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous mannerOn call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is completeMaintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and other services that are available; represent company as needed to collect payments and secure appropriate customer signaturesPC upgrades, i.e. network interface card installations, etc.What You Need For This Position:High school diploma plus additional specialized technical courses or the recognized equivalent in work experience and self-study.Valid driver's license, satisfactory driving record, and auto insurance1-5 years experience with basic telecom and CATV installations and maintenance servicesKnowledge and ability to install and maintain CMN telecommunications services including, but not limited to, POTS, T-1 services, etc.PC Skills capable of installing PC hardware and software.Outside plant construction experience a plus.If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!MetroNet is an EQUAL OPPORTUNITY EMPLOYERrecblid 9qaxk5tj8oe4i057tdeny6tdiv114c Associated topics: customer service, diagnose, equipment, maintenance, maintenance technician, malfunction, mechanical, millwright, troubleshoot, upgrade

Keywords: Q Services, Lexington , Broadband Technician, Other , Lexington, Kentucky

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