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Sr Customer Serv Specialist I

Company: Parker Hannifin (USA)
Location: Lexington
Posted on: December 4, 2019

Job Description:

Department Marketing Statement Founded in 1917, Parker Hannifin Corporation is a $14.3 billion, global company. With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S & P 500 index. Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges. Essential Functions Provide inside sales support to direct and/or distributor accounts. Specific support activities include: expediting orders, providing delivery dates, entering purchase orders, releasing existing orders and responding to customer inquiries. Responsibilities - Service direct and/or distributor customer accounts primarily through , telephone, PHConnect, Electronic Data Interchange (EDI), Live Chat and Oracle. - Perform thorough contract review in accordance with division guidelines - Expedite orders through coordination with production, warehouse, quality, applications engineering and other internal departments. - Provide delivery dates and quotation requests for pricing. - Enter new purchase orders and answer action requests submitted by field sales. - Obtain and forward customer shipping information. - Utilize software, databases, and tools to appropriately respond to customer inquiries. - Confers with engineering department to ascertain product application information. - Confers with production and warehouse personnel to determine product availability, cost, and production lead- time requirements, when necessary. - Corresponds with customer to inform of production progress and costs. - Work in high performance team environment to collectively meet team goals Qualifications Minimum Requirements - Bachelor's degree (B.A.) from four year college or university preferred, or two year degree and/or three years related experience or training. - Must demonstrate excellent communication skills (professional, cordial, diplomatic). - Ability to manage multiple priorities and adapt to change within a fast-paced environment. - Self-starter with strong time management and decision-making skills. Computer Skills - Proficiency in Microsoft Office required - Advanced knowledge of Microsoft Excel and Microsoft Access preferred - Ability to learn and function with multiple mainframe software Other duties may be assigned. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. ('Minority/Female/Disability/Veteran/VEVRAA Federal Contractor') If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to *************************************************************** and ************************************************************** Closing Statement Thank you for taking the time to complete your application. A member of our recruitment team will be in touch to discuss your application further.

Keywords: Parker Hannifin (USA), Lexington , Sr Customer Serv Specialist I, Other , Lexington, Kentucky

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