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Customer Service Representative

Company: Tower Hill Insurance Group
Location: Lexington
Posted on: February 14, 2020

Job Description:

Description: Tower Hill Homeowners Insurance Company has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenge and seeks a rewarding career with a company that is experiencing growth. . Requirements: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. o Able to discuss Homeowners policy information. o Able to process a First Notice of Loss Claim for customers. o Service inbound/outbound call inquiries. o Document a summary of each contact made with customer(s). o Strive for first-call resolution including providing options and alternatives to best assist the customer. o Ability to deal with angry or unpleasant customers on a daily basis. o Maintain knowledge and review of department applications and reference documents. o Work extended hours to meet demands of the Call Center as needed. o Prepare faxes, receipts and other correspondence as requested by the customer. o Conform to proper business etiquette and company guidelines with a positive attitude. o Additional duties may be assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. REQUIREMENTS: EDUCATION and/or EXPERIENCE Must have a High School diploma or equivalent GED. Requires 1-2 years of Customer Service background and/or Call Center experience. Work history in Homeowners Insurance services or related service industry background is a plus. Kentucky, Customer Service Personal Lines License is a plus. Must have basic knowledge of Microsoft Office (Word and Excel) and successfully complete keyboarding test speed of 45 words per minute with 95% accuracy Have basic knowledge of computer equipment. Maintain a high level of accuracy and attention to detail. PI117912321

Keywords: Tower Hill Insurance Group, Lexington , Customer Service Representative, Other , Lexington, Kentucky

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