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NorthStar Hospitality, a member of the Greer Companies, is a
family-owned hospitality and commercial real estate development
company headquartered in Lexington, Kentucky.
Greer Companies has developed, owned and operated over 60 full
service independent and national chain restaurants, and several
fine casual eateries. It is also a franchisee and operator of
multiple hotel chains including: Marriott, Hilton and
Areas of responsibility include: supervision of daily restaurant
operations (HoH and FoH) and assists with menu planning, maintains
sanitation standards and assists servers and hosts on the floor
during peak meal periods. Strives to continually improve guest and
associate satisfaction and maximize the financial performance in
areas of responsibility. Determines training needed to accomplish
goals, then implements plan.
Core Work Activities:
Managing Day-to-Day Operations
Supervises and manages associates. Manages all day-to-day
operations. Understands associate positions well enough to perform
duties in associates' absence.
Maintains service and sanitation standards in restaurant.
Reviews staffing levels to ensure that guest service,
operational needs and financial objectives are met.
Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by
Encourages and builds mutual trust, respect, and cooperation
among team members.
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches,
mentors, or otherwise helps others to improve their knowledge or
Ensures compliance with all food & beverage policies, standards
and procedures by training, supervising, follow-up and hands on
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation
Ensures staff understands local, state and Federal liquor
Establishes and maintains open, collaborative relationships with
associates and ensures associates do the same within the team.
Establishes guidelines so associates understand expectations and
Monitors alcohol beverage service in compliance with local
Ensuring Exceptional Customer
Provides services that are above and beyond for customer
satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Empowers associates to provide excellent customer service.
Acts as the guest service role model for the restaurants, sets a
good example of excellent customer service and creates a positive
atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon
departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve
Performs other duties as assigned and