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Rooftop Restaurant General Manager

Company: Lexington City Center Hotels
Location: Lexington
Posted on: June 12, 2021

Job Description:

Job Description

Job Description

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NorthStar Hospitality, a member of the Greer Companies, is a family-owned hospitality and commercial real estate development company headquartered in Lexington, Kentucky.

Greer Companies has developed, owned and operated over 60 full service independent and national chain restaurants, and several fine casual eateries. It is also a franchisee and operator of multiple hotel chains including: Marriott, Hilton and InterContinental.

Job Summary

Areas of responsibility include: supervision of daily restaurant operations (HoH and FoH) and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Core Work Activities:

Managing Day-to-Day Operations

Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.

Maintains service and sanitation standards in restaurant.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local, state and Federal liquor laws.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

Establishes guidelines so associates understand expectations and parameters.

Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Empowers associates to provide excellent customer service.

Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Performs other duties as assigned and needed.

Keywords: Lexington City Center Hotels, Lexington , Rooftop Restaurant General Manager, Other , Lexington, Kentucky

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