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Network Support Specialist

Company: Valvoline
Location: Lexington
Posted on: September 15, 2021

Job Description:

Why Valvoline?

We’ve been in the car business for more than 150 years, starting with the invention of the world’s first motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.

 

As we often say, it starts with all of our people — and that’s where you come in. We’re looking for humble, hungry and smart people to help us power the future of mobility. If you’re looking for a collaborative and flexible work environment that invests in your growth and success, you’ve come to the right place.

 

How You’ll Make an Impact

The Network Support Analyst will provide technical support for all PC Support Specialists on assigned Valvoline Instant Oil Change networks, as well as hardware and/or software issues. This includes, but is not limited to, franchise, company locations, and franchise companies. This support includes troubleshooting, analysis, testing, and resolving unique and complex software, hardware, and network related issues, while keeping the customer informed of progress and/or incident resolution. In this position , the incumbent will need knowledge of information technology organizational standards and be able to engage the appropriate group to resolve issues that are escalated 

 

In the role, you would be responsible for:

  • Serving as the escalated contact for technical issues (answering questions, troubleshooting, and resolving) including, but not limited to, application support, network engineering, network operations, and IMACD groups on incident management, problem management, and department projects to develop and implement an action plan and monitor progress to accomplish desired results. Provides quality assurance for new hardware and/or software that will be deployed to POS and master maintenance systems. This includes but is not limited to interface and third-party software which may include credit card processing and accounting interface software, and network operating software.
  • Creating and analyzing reporting to identify frequency and number of Software/Hardware/Network related incidents. The incumbent will utilize all resources to propose solutions to unfamiliar and existing problems that cannot be resolved. Works with Help Desk Manager, Information Technology, Training, and business groups to develop processes and software options to decrease incident and problem management.
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need.

  • Bachelor’s Degree required or 4+ years of technical support
  • Minimum 4 years of customer service and advanced technical support in a call center environment
  • Must be customer focused and have a sense of urgency
  • Excellent computer and written/verbal communications skills
  • Hardware, Software and/or Network troubleshooting abilities
  • Strong planning, analysis, and formal presentation skills. Able to apply tools such as Excel and PowerPoint
  • Strong business and financial acumen
  • Ability to deal effectively with all types of internal/external customers
  • You will be required to work retail hours including weekends
  • Must be authorized to work in the U.S. 

Benefits That Drive Themselves

  • Health insurance plans
  • 401(k) 
  • Incentive opportunity*
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Employee discounts
  • Tuition reimbursement*
  • Adoption assistance*

*Terms and conditions apply and benefits may differ depending on position.

 

Females and minorities encouraged to apply.

 

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

Keywords: Valvoline, Lexington , Network Support Specialist, Other , Lexington, Kentucky

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