ROI Specialist

Company: Vital Records Company
Location: Lexington
Posted on: November 22, 2021

Job Description:

PERSONNEL JOB DESCRIPTION - RELEASE OF INFORMATION SPECIALISTObjective: To ensure customer satisfaction and provide a favorable, positive image of Company by fulfilling the contractual agreements of providing Health Information Management Services.Responsibilities/Expectations: - Greet and interact with personnel at client facilities. Handle and resolve customer complaints. - Set up and maintain work station and keep clean. - Assess and organize daily work. - Maintain contact with regional office and provide information and data as requested. - Copy or Scan, invoice and mail copies of medical charts per requests. - Fax documents per procedures. - Provide quality work and perform quality assurance on all requests for medical records. - Organize process, package and transmit work as provided in Company guidelines. - Maintain ongoing service of equipment. Clean the equipment often. - Maintain inventory of work supplies and order on timely basis per procedures. - Adequately train backup personnel to perform job functions. - Review client hospital and VRC policies for assigned tasks. - Process Fee Approvals as per procedures. - Interface with Operations Supervisor and/or Manager as required. - Participate in and attend training sessions or meetings as required.Maintain good attendance and be on time.Required Skills/Abilities: - Knowledge of Medical Terminology and HIPAA regulations - Knowledge of modern office equipment and computer programs - Interpersonal/human relations skills required to interact with clients and customers - Organizational skills - Telephone etiquette skills - Ability to maintain records and files - Ability to maintain confidentiality - Ability to work in a fast-paced environmentMinimum Qualifications/Experience: - High School Diploma or equivalent - Three (3) months of healthcare training preferred - Type 35 words per minutePhysical Demands/Requirements: - Ability to lift 10 lbs. - Ability to sit for extended periods of time - Ability to exert physical effort maintaining and distributing filesTraining: - Company and Hospital Client training manuals to be read and completed and on-the-job training to be conducted by site supervisor.Work hours are 8:00 am to 4:30 pm Monday through FridaySign on bonus of $500 given after successful completion (no write ups or attendance issues) of employment after 90 days.Sign on Bonus of $1,000 after the same as above for 180 days.Job Type: Full-timePay: $14.00 - $16.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insuranceSchedule:
  • 8 hour shift
  • Monday to FridayCOVID-19 considerations:All COVID Protocols and Procedures are followed according to OSHA and CDC mandates.Education:
    • High school or equivalent (Preferred)Experience:
      • Release of Information: 2 years (Required)Work Location: One location

Keywords: Vital Records Company, Lexington , ROI Specialist, Other , Lexington, Kentucky