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Front Desk Attendant

Company: Comfort Inn Lexington-South
Location: Nicholasville
Posted on: November 22, 2021

Job Description:

SUMMARY STATEMENTAssures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiriesPRIMARY DUTIESRoom Assignments, Changes, and IssuesChecks guests into and out of the hotel in an accurate, speedy, and courteous manner.Efficiently handles all payments receivedEnsures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.Guest ServiceOffers guests assistance whenever possible.Responsible for resolving escalated customer relations issues.Answers inquiries pertaining to hotel policies and services.Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.Responsible for positively representing and promoting the property.Ensures systems and procedures are in place and followed for guest safety and security.Other Duties as AssignedEnsures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.Properly compiles, completes, and distributes reports to all management andrelevant staff.Reports any maintenance, security, or safety issues to the appropriate staff.SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCEHigh School Diploma or GED required.Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.Excellent organizational and prioritization skills.Ability to work well and collaborate with others.Superior customer service skills.Excellent communication skills.May be required to stand for an extended period of time.Able to work a flexible schedule.Job Type: Full-timePay: $10.00 - $10.50 per hourBenefits:

  • Employee discountSchedule:
    • 8 hour shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Night shift
    • Weekend availabilityEducation:
      • High school or equivalent (Preferred)Work Location:
        • One locationWork Remotely:
          • NoWork Location: One location

Keywords: Comfort Inn Lexington-South, Lexington , Front Desk Attendant, Other , Nicholasville, Kentucky

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