Customer Relations Associate

Company: Bass Pro, LLC
Location: Lexington
Posted on: November 22, 2021

Job Description:

Position Summary: Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.Position Responsibilities:1)Secure all firearms brought into the store with trigger locks2)Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges3)Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers4)Greet all customers as they enter the store in a friendly and outgoing manner5)Handle customer's merchandise returns; complete refund / exchange paperwork6)Sort returns by category and return to proper area7)Sell appropriate Hunting and Fishing Licenses8)Handle and administer all incentive and reward programs9) Remains product knowledgeable10) Aware of advertised sales11) Keeps work area clean, neat and well stocked with supplies12) Follows all Company Policies and Procedures13) Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by:identifying and evaluating customers' needsmaking product recommendations based off of this analyspromoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-upEducation and/or ExperienceHigh School education or equivalent experienceMathematical Skills / Reasoning AbilityAbility to calculate figures such as discounts and make change to customersCommunication SkillsAbility to communicate in a friendly and professional manner to our customers and other associatesOther Knowledge, Skills and AbilitiesAbility to establish and maintain effective working relationships with Management, coworkers and customers.Ability to operate computerized Point of Sale register systemOther duties, assignments and responsibilities as needed.Physical RequirementsTo accomplish the essential functions of this job, Incumbent will be required to:Constantly stand and/or walk during shiftConstantly communicate with others to exchange informationConstantly repeat motions that may include the wrists, hands and/or fingers.Occasionally ascend or descend ladders, stairs, ramps, etc.Occasionally work in low or high temperaturesOccasionally work in noisy environmentsLight work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com or by phone at 417-873-5330.2021 Full Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares Fund2021 Part Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!DentalVisionVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationBass Pro Cares FundCabela'sCategoryCustomer Service RepresentativesEducationHigh School or EquivalentJob typeFull time

Keywords: Bass Pro, LLC, Lexington , Customer Relations Associate, Other , Lexington, Kentucky