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Client Success Associate

Company: Aerotek
Location: Lexington
Posted on: January 15, 2022

Job Description:

Company Description:Our Client proudly serves the worlds leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. They deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. They are recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index.Job Description:The Client Success Associate position is responsible for providing exceptional customer service to clients in a professional manner through a variety of communication mediums. CSAs play an integral role in growth and retention strategy by promptly addressing client requests and educating clients on our products and services to grow market share.SPECIFIC RESPONSIBILITIES:

  • Pro-actively engages clients to obtain product orders as assigned.
  • Employs professional telephone sales techniques to maximize sales and grow market share by consistently engaging clients via up-selling opportunities. I.E. VOID closure, marketing promotion offerings, etc.
  • Builds and maintains positive client relationships to foster growth and retention.
  • Addresses client requests for order placement and/or service requests in a consistent manner via standard operating procedure adherence.
  • Utilizes designated systems to document all client interactions, outcomes and follow-up requirements.
  • Identifies and escalates risks to customer retention via standard processes to the appropriate parties.
  • Manages inbound customer inquiries via phone, email, and web mediums to ensure all established service level expectations are met or exceeded.
  • Establishes a strong working relationship with operational partners to support client growth and retention strategies.
  • Assists in the maintenance of current and accurate customer contact information and requests within Salesforce.
  • Contributes to a positive and collaborative work environment.
  • Performs other duties as required or assigned in accordance with scope of activities enumerated above.Qualifications:High school diploma or equivalent is required.Two years of customer service experience in an environment with defined performance standards and expectations is required.Salesforce or similar CRM system experience is preferred.Experience in a high call volume environment preferred.KNOWLEDGE, SKILLS & ABILITIES:Strong knowledge of customer service processes including handling complaints, service requests, order processing, etc.Ability to take initiative and strong sense of urgencyExcellent communication skills both written and verbalProven worth ethic, positive attitude and a team player who enjoys a challengeAbility to work with multiple software platforms to manage and execute client requestsExcellent analytical and problem-solving skills, with an attention to detailCapable of completing one-call customer resolutionMust have the ability to monitor and drive all company service programsAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Lexington , Client Success Associate, Other , Lexington, Kentucky

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