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Customer Care

Company: Global Channel Management, Inc
Location: Nicholasville
Posted on: January 16, 2022

Job Description:

Customer Care needs 1+ years experience
Customer Care requires:
MS Office suite
Customer service
Administrative support
Customer Care duties;
Be in the plant working directly with Shipping Supervisor for 2-3 days per week.
Responsible to ensure CR Response Time remains under an average of 8 hours
Collaborate with Shipping Supervisor when a CR escalates a shipping-related non-conformance (damage, wrong product, wrong qty, etc.)
Be the point person for ALL Complaints / Requests (CRs) that flow into the plant through Salesforce
Collaborate with Downstream flow controllers when a CR requests an update on when an order will ship
Develop a very strong relationship with Planners and Shipping Supervisor, all of which work in the plant.

Keywords: Global Channel Management, Inc, Lexington , Customer Care, Other , Nicholasville, Kentucky

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