Service Lead
Company: Big Lots
Location: Mount Sterling
Posted on: August 5, 2022
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Job Description:
When you join our team, you'll enjoy extra savings with a 20%
discount on almost everything in store - even food! And a 30%
discount on Indoor and Outdoor furniture. Additional benefits
include a same day pay option (hourly associates only), discounts
on Apple products, Verizon, AT&T services, and more! For More
information about benefits, see responsible for leading the service
team including cashiering, and recovery-related functions and is
accountable for customer service and operational front-end
standards. Provides leadership and clear direction to associates
and actively participates in the customer-facing and service
aspects of the store, including the support of front-end operations
and programs and customer carry outs. Serves as the primary Manager
on Duty (MOD) when present. When serving as MOD, leads and provides
direction to store associates performing all cashiering, customer
service, recovery, and furniture-related activities on the sales
floor. Works collaboratively with store leadership to accomplish
customer service and front-end operational goals and tasks to help
drive overall store performance.1. Leads, supervises, and provides
work direction to the Service Team in the store related to all
cashiering, front-end and recovery functions.2. Provides feedback
to store leadership regarding the team's performance.3. Responsible
for activities related to the achievement of customer service
standards, front end operations and program compliance, training,
and day-to-day operational tasks, including recovery.4. Serves as
the primary Manager on Duty when present including opening and
closing the store when scheduled. When serving in this role,
provides leadership and direction to floor associates and ensures
that store, merchandising, and customer service standards are
continuously met, including merchandise presentation, signage,
recovery, and cleanliness. Drives the customer experience and
ensures resolution of customer issues.5. Responsible for the
maintenance, supervision, and compliance of the Hazardous Waste
program.6. Utilizes company tools, reports, and feedback to
effectively analyze trends and collaborate with store leadership in
refining plans to accomplish store initiatives and achieve goals.1.
High School Diploma, GED, or equivalent work experience required.
Must be 18 years of age.2. Minimum two years retail management
experience preferred.3. Strong decision-making, problem resolution,
and interpersonal skills required.4. Ability to lift, carry, push,
and pull a minimum of 50 pounds required. Ability to unload
freight, to move product on and off store shelves, to walk, stand,
bend, stoop, or kneel for long periods of time, and to move freely
throughout store on a continual basis required.5. Availability to
work a variable schedule of up to 40 hours per week, including
nights, weekends, and holidays required.6. Basic English literacy,
math, and PC skills required.We will consider for employment all
qualified applicants, including those with criminal histories, in a
manner consistent with the requirements of applicable state and
local laws.
Keywords: Big Lots, Lexington , Service Lead, Other , Mount Sterling, Kentucky
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here to apply!
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