Phone Operator / Scheduler

Company: Family Practice Associates of Lexington, PSC
Location: Lexington
Posted on: August 6, 2022

Job Description:

Job Description Overview Family Practice Associates was founded by Dr. Jeffrey Foxx in 1983 and has grown to one of the largest family practice groups in Central Kentucky. Today FPA is a group of primary care providers who are dedicated to giving family-centered care from birth to later years. FPA has over 25 primary providers including: physicians, nurse practitioners, physician assistants, physical therapists, and a marriage and family therapist. With a professionally trained staff of CMA---s, receptionists, lab techs and others, FPA provides award winning care that has been recognized as a Patient-Centered Medical Home (PCMH) through the National Commission on Quality Assurance. FPA works diligently to offer Central Kentucky families enhanced access to medical care at its Hamburg & Brannon Crossing locations as well as online at www.fpalex.com. Responsibilities The Telephone Operator / Scheduler functions as part of the Front Office Team to facilitate accessibility to the provider and office as well as to ensure prompt, courteous and efficient service. Responsibilities include but are not limited to: Answer, route and/or handle incoming calls appropriately Schedule patients to be seen based on FPA scheduling guidelines Document patient contact in the electronic health system Demonstrate professional telephone etiquette Other duties and responsibilities required for efficient operation of the office to provide quality care and service Specific Requirements Minimum high school graduate or equivalent. Must demonstrate proficiency in computer skills and familiarity with medical office experience is required. Effective Communication Skill --- build sustainable relationships of trust through open communication Ability to work independently, multitask and prioritize Fine motor skills required for answering the telephone and operating the computer as well as taking written messages simultaneously. The ability to sit down and stand up frequently, stretch over the counter and lift loads less than 10 pounds is required. The ability to work well under stress and to manage high patient volume. Required to wear a headset for an extended period in order to assist patients during telephone conversations. Physical ability to sit, stand and stretch repeatedly as well as lift loads of less than 10 pounds This position has the potential for remote work as long as the remote work criteria/requirement is met. Must be willing to travel between locations when in office (Hamburg and Brannon Crossing) FPA is an Equal Opportunity Employer with competitive pay and benefits including but not limited to: Health, Vision, Dental and Cafeteria plans Short/Long Term Disability, Accidental and Life Insurance 401K with 4% Company Match PTO Accrual & Holiday Pay Uniform Allowance Continuing Education reimbursement Free Parking Monday - Friday Occasional Saturdays may apply (1/2 day) 40 hours / week

Keywords: Family Practice Associates of Lexington, PSC, Lexington , Phone Operator / Scheduler, Other , Lexington, Kentucky