Phone Operator / Scheduler
Company: Family Practice Associates of Lexington, PSC
Location: Lexington
Posted on: August 6, 2022
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Job Description:
Job Description Overview Family Practice Associates was founded
by Dr. Jeffrey Foxx in 1983 and has grown to one of the largest
family practice groups in Central Kentucky. Today FPA is a group of
primary care providers who are dedicated to giving family-centered
care from birth to later years. FPA has over 25 primary providers
including: physicians, nurse practitioners, physician assistants,
physical therapists, and a marriage and family therapist. With a
professionally trained staff of CMA---s, receptionists, lab techs
and others, FPA provides award winning care that has been
recognized as a Patient-Centered Medical Home (PCMH) through the
National Commission on Quality Assurance. FPA works diligently to
offer Central Kentucky families enhanced access to medical care at
its Hamburg & Brannon Crossing locations as well as online at
www.fpalex.com. Responsibilities The Telephone Operator / Scheduler
functions as part of the Front Office Team to facilitate
accessibility to the provider and office as well as to ensure
prompt, courteous and efficient service. Responsibilities include
but are not limited to: Answer, route and/or handle incoming calls
appropriately Schedule patients to be seen based on FPA scheduling
guidelines Document patient contact in the electronic health system
Demonstrate professional telephone etiquette Other duties and
responsibilities required for efficient operation of the office to
provide quality care and service Specific Requirements Minimum high
school graduate or equivalent. Must demonstrate proficiency in
computer skills and familiarity with medical office experience is
required. Effective Communication Skill --- build sustainable
relationships of trust through open communication Ability to work
independently, multitask and prioritize Fine motor skills required
for answering the telephone and operating the computer as well as
taking written messages simultaneously. The ability to sit down and
stand up frequently, stretch over the counter and lift loads less
than 10 pounds is required. The ability to work well under stress
and to manage high patient volume. Required to wear a headset for
an extended period in order to assist patients during telephone
conversations. Physical ability to sit, stand and stretch
repeatedly as well as lift loads of less than 10 pounds This
position has the potential for remote work as long as the remote
work criteria/requirement is met. Must be willing to travel between
locations when in office (Hamburg and Brannon Crossing) FPA is an
Equal Opportunity Employer with competitive pay and benefits
including but not limited to: Health, Vision, Dental and Cafeteria
plans Short/Long Term Disability, Accidental and Life Insurance
401K with 4% Company Match PTO Accrual & Holiday Pay Uniform
Allowance Continuing Education reimbursement Free Parking Monday -
Friday Occasional Saturdays may apply (1/2 day) 40 hours / week
Keywords: Family Practice Associates of Lexington, PSC, Lexington , Phone Operator / Scheduler, Other , Lexington, Kentucky
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