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Support Services Associate

Company: Aramark Uniform Services
Location: Lexington
Posted on: August 6, 2022

Job Description:

Overview:The Support Services Associate is responsible for managing a variety of accounts receivable based activity via email, telephone and fax.Responsibilities/Essential Functions:Reconciles account status using invoicing and payment activity analysis.Reconciles refund status using invoicing, payment, adjustment and receipt write off activity.Review pending adjustment requests for accuracy and adherence to current policy standards.Researches and reconciles misapplied payments.Respond to invoice / statement requests.Assist Collections floor and Credit department as needed.Assist with metric gathering as needed.Special projects and other duties as assigned or requested.Performs reconciliations for assigned accounts to maintain accuracy.Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.Communicates via email, letters and phone conversations with customers concerning account status.Knowledge/Skills/Abilities:Must have demonstrated good performance; if in customer service, must have good quality scores.Excellent customer service skills a must.High level of organizational skills, integrity and accuracy.Strong communication skills with excellent written and verbal communication.Strong attention to detail, analytical and problem solving skills.Good interpersonal skills working with internal and external customers.Demonstrated customer service skills.Proficient in Microsoft Office Suite (Word and Excel) plus proficient in use of Oracle (preferred).The ability to prioritize workload and meet tight deadlines.Must be a self-starter, able to work independently as well as be part of a team.Ability to develop and maintain a positive working relationship with others.Supports and participates in the Company's quality standards with a continuous focus on customer service.Working Environment/Safety Requirements:No special physical requirements for this position.Position is situated in an office environment.Experience:Experience: 2 + years of credit/collections experience (preferred but not required).Education:High School Diploma or EquivalentEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Aramark Uniform Services, Lexington , Support Services Associate, Other , Lexington, Kentucky

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