Patient Services Coordinator
Company: University of Kentucky
Location: Lexington
Posted on: March 19, 2023
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Job Description:
Posting Details
Posting Details
Job Title
Patient Services Coordinator
Requisition Number
RE38569
Working Title
Patient Services Coordinator- FPC Clinic
Department Name
7A340: Dentistry-Faculty Patient Care
Work Location
Lexington, KY
Grade Level
41
Salary Range
$15.51-24.81/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday Friday Day Shift.
Job Summary
The Patient Services Coordinator will work at the front desk in the
majority of clinics. This position acts as a contact for patients,
visitors, vendors, and the community at large accessing services of
the College of Dentistry via telephone contact, face-to-face
encounters, and daily appointments. Welcomes all patients/family
members/others to clinic in a friendly manner. This position is
responsible for the check in registration of patients. Duties
include: obtaining demographics, verification of coverage and
annual documentation of forms as required as well as scheduling of
appointments. The successful candidate will maximize patients'
financial coverage through proper registration and verification of
benefits. Collect co-pays and amounts due at time of service.
Answer basic insurance coverage questions. Process and maintain
registration information in the electronic health record. Screens
and directs incoming calls. As part of the front office staff this
position will also process referrals and provide excellent customer
service.
This position has been identified as supporting UK HealthCare,
which receives funding from the Centers for Medicare and Medicaid
Services ( CMS). Therefore, all individuals hired into this
position must comply with the federal CMS mandate issued in March
of 2022. This mandate requires all new hires to provide proof of
COVID-19 vaccination or obtain an approved medical or religious
exemption as a condition of employment. Start of employment cannot
occur until two weeks after receiving the full COVID-19 vaccination
series or upon obtaining an approved exemption. Only vaccines
approved by theWorld Health Organizationcan be accepted.
Skills / Knowledge / Abilities
Attention to detail, accuracy, computer literacy, 90% accuracy on
skills assessment, 95%accuracy on audit, customer service focused,
teamwork, effective written & verbal communication, proficiency
with sequential numbers, empathy, judgement, problem solving,
organizational knowledge, sensitivity to patient privacy.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Candidates who have completed the UK College of Dentistry Patient
Access Training Program highly preferred.
Deadline to Apply
03/02/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive
workforce by ensuring all our students, faculty, and staff work in
an environment of openness and acceptance. We strive to foster a
community where people of all backgrounds, identities, and
perspectives can feel secure and welcome. We also value the
well-being of each of our employees and are dedicated to creating a
healthy place to work, learn and live. In the interest of
maintaining a safe and healthy environment for our students,
employees, patients and visitors the University of Kentucky is a
Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans,
individuals with disabilities, women, and all minorities to
consider our employment opportunities.
Any candidate offered a position may be required to pass
pre-employment screenings as mandated by University of Kentucky
Human Resources. These screenings may include a national background
check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents Optional Documents
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Keywords: University of Kentucky, Lexington , Patient Services Coordinator, Other , Lexington, Kentucky
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