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Patient Services Coordinator

Company: University of Kentucky
Location: Lexington
Posted on: March 19, 2023

Job Description:

Posting Details

Posting Details

Job Title

Patient Services Coordinator

Requisition Number


Working Title

Patient Services Coordinator- FPC Clinic

Department Name

7A340: Dentistry-Faculty Patient Care

Work Location

Lexington, KY

Grade Level


Salary Range


Type of Position


Position Time Status


Required Education


Click here for more information about equivalencies:


Required Related Experience

4 yrs

Required License/Registration/Certification


Physical Requirements

Sitting in front of a computer for extended periods of time.


Monday Friday Day Shift.

Job Summary

The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include: obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients' financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.

This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services ( CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by theWorld Health Organizationcan be accepted.

Skills / Knowledge / Abilities

Attention to detail, accuracy, computer literacy, 90% accuracy on skills assessment, 95%accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy.

Does this position have supervisory responsibilities?


Preferred Education/Experience

Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.

Deadline to Apply


University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Please choose the option below that best describes your years of paid, full-time work experience in a dental practice/clinic.
  • None
  • Some but less than one year
  • More than 1 year, up through 2 years
  • More than 2 years, up through 3 years
  • More than 3 years, up through 4 years
  • More than 4 years
  • * UK HealthCare recognizes the patient as our premier customer and promises to provide excellent customer services to patients, colleagues, co-workers and all others who seek our services. By applying for a position with UK HealthCare, I am indicating my commitment to service excellence and expressing my agreement to consistently recognize that: - Our customer is every person we come into contact with during our workday. - Service is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. - Quality is the foundation of everything we do. It is our desire to provide exceptional service to every patient and customer we serve. - Careful, efficient and responsible management of our resources is vital to our success. - We want to attract, develop and retain highly skilled and competent co-workers, which will in turn achieve customer loyalty and promote the growth of UK HealthCare. By submitting my application for employment with UK HealthCare, I acknowledge that I will be held accountable to follow the UK HealthCare Behavioral Expectations if selected for a position with UK HealthCare. Do you agree to abide by the UK HealthCare Standards?
    • Yes
    • No
    • * The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted. I understand that I will be obligated to comply with the COVID-19 vaccination or exemption requirement prior to starting employment at the University of Kentucky.
      • Yes
      • No
      • * Where did you first see this position advertised other than on UK's online employment system?
        • InsideHigherEd.com
        • HigherEdJobs.com
        • Diverseeducation.com (Diverse Issues in Higher Education)
        • HERCjobs.org (Higher Education Recruitment Consortium)
        • InsightIntoDiversity.com
        • Latinosinhighered.com
        • Indeed.com
        • A Colleague, Friend and/or Family Member
        • None of the Above
        • AUTM.net (Assoc. of University Technology Managers)
        • KyBar.org (Kentucky Bar Assoc.)
        • LinkedIn.com Applicant Documents
          Required Documents Optional Documents
        • Resume
        • Cover Letter
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Keywords: University of Kentucky, Lexington , Patient Services Coordinator, Other , Lexington, Kentucky

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