Order Processing Clerk

Company: Accuromm USA Inc
Location: Lexington
Posted on: May 26, 2023

Job Description:

Title: Order Processing Clerk
Pay: $18.00 DOE
Job Summary: The Order Processing Clerk is not limited to data entry. He or she assists with the Sales Operation activities and does various tasks.
Order Processing Duties & Responsibilities:

• Entry a lot of data into the system (Orders, Quotes, Reports, and Ect.)
• Updating the Daily Report
• Sets up a work area with supplies and keeps the work area clean.
• Assist with all other general office tasks and other departments' needs as needed.
• Performs special projects like launch execution where consolidation is required, other duties and tasks as directed.
• Communicates with vendors and manufacturing regarding the status of the order and keep them apprised of their order status to the customers.
• Ensure proactive communication with customers for order issues.
• Instruct other Sales reps on how to do order/quote entries.
• Double-check the accuracy of other Sales Reps' order/quote entries.
  • Work overtime, as required. (Rarely have the overtime, but once in a while may ask to stay longer. Normal work hours are 8:00 am to 5:00 pm. Monday through Friday.) Knowledge, Skills, and Abilities:
    • Detail-oriented, capable of following complex procedures which require tracking of pending items for timely follow-up, use of multiple systems, and an ability to troubleshoot one's problems and determine the necessary course of action(s) to resolve.
    • 2+ years of experience in order entry
    • Excellent verbal and written communication skills and strong customer service skills
    • At least 2 years of direct customer service experience
    • Customer-oriented
    • Fast typing skills with high accuracy Qualifications:
      • Associate degree (Business) or more or equivalent combination of experience
      • Experience of B2B is plus. Benefits:
        • Accuromm offers 3 different health insurance plans, and the company pays 100% for several benefits including Dental, Vision, AD&D, and Group-life, and we have several other optional insurances. We offer a 401(k) program and Accuromm will match 3% of contributions. Starting PTO consists of 6 sick days and 5 vacation days in the first year, with vacation time scaling upward with years of service, maxing out at 15 vacation days a year after 8 years of service. Each employee is given 1 personal day and 1 day off in their birthday month each year on top of the sick and vacation time. Accuromm has paid holidays, including 6 paid days off in December for the holidays.
          • All of this is available after the probationary period of 3 months after the hire date.

Keywords: Accuromm USA Inc, Lexington , Order Processing Clerk, Other , Lexington, Kentucky