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Outreach Worker

Company: Volunteers of America Mid-States
Location: Lexington
Posted on: May 26, 2023

Job Description:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. - We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. - When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. - Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! - We offer a comprehensive benefits package to employees who meet eligibility requirements.

POSITION TITLE: Outreach Worker
PROGRAM: Supportive Services for Veteran Families (SSVF)
REPORTS TO: Program Manager
STATUS: FT- Exempt
LOCATION: Lexington, KY

Job Summary Under direction works in assigned communities to identify and engage target
populations of the grant (Veterans and their families who are homeless or at
imminent risk of homelessness) to encourage and direct their participation in the
SSVF Program.


This position requires a high school diploma.
Two years' customer service experience required.
--- Skills: Skills in oral and written communication. Ability to effectively
communicate with target population. Ability to exercise tact, diplomacy,
judgment, discretion and honesty. Must learn and apply agency and
program policies and procedures. Computer skills, including the
capacity to use Microsoft Office, Microsoft Excel and other programs
to manage a high volume of detailed information and responsibilities.
--- Other Requirements: Knowledge of problems associated with target
population preferred. Must have a personal automobile, valid driver's
license, liability insurance, and be willing and able to travel between
counties served by the project, up to 90% of the time. Must complete
required training within 90 days of hire. - Experience with the HMIS is

preferred, -but not required.

--- Conducts outreach to identify and engage target population.
--- Ensures compliance with grant requirements.
--- Ensures Volunteers of America's positive public image when working
with social service agencies, local businesses, community partners, etc.
--- Familiar with other Volunteers of America programs and services.
--- To model agency core values of integrity, compassion, diversity,
commitment, and justice to all internal and external contacts.
--- Assist in the screening of clients for SSVF program entrance in person
or by phone interview, including verifying eligibility requirements of the
--- Understand the barriers that clients in both urban and rural areas face
and how to best serve clients in both of these areas.
--- Refer clients who do not qualify for the SSVF program to other
mainstream services for assistance, or to other housing stabilization
programs in their service area when they do not meet SSVF eligibility.
--- Understand and apply the Presumptive eligibility criteria and eligible
document requirements to use for the Presumptive eligibility status
during intake such as HINQ, VA ID Cards, and SOS.
--- Participate in outreach activities, including but not limited to
street/shelter outreach, coordinated-entry meetings, Stand Down,
resource fairs, Week of Valor/Veterans Day events, and annual PIT
--- Demonstrate ability to relate to Veterans and their family in a culturally
appropriate manner.
--- Participate in all appropriate staff, supervision, case consultation, and
training meetings.
--- Identifies systemic barriers and communicates with organizational
leadership about these barriers to work collaboratively to find viable
--- Assumes other duties as assigned by the SSVF Program Manager and
Senior Management.
--- Performance quality improvement (PQI) duties as assigned by
supervision & PQI

--- Competitive salary and a comprehensive benefits package
--- Medical, Dental, Prescription Drug Coverage and Vision
--- Life Insurance
--- Long-Term Disability
--- Short Term Disability
--- Flexible Spending Accounts
--- Health Savings Accounts
--- Critical Illness
--- 403B Retirement Savings Plan
--- Employee Assistance Program
--- Paid Vacation Time (based on eligibility)
--- Paid Sick Time (based on eligibility)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Volunteers of America Mid-States, Lexington , Outreach Worker, Other , Lexington, Kentucky

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