Program Support Coordinator - Lexington, KY

Company: Volunteers of America Mid-States
Location: Lexington
Posted on: May 28, 2023

Job Description:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. - We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. - When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. - Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! - We offer a comprehensive benefits package to employees who meet eligibility requirements.





Position: Title Veteran Services Program Support Coordinator
Department: VOA Honor
Reports to: Senior Director of Veteran Services
Status: FT-Exempt
Location: Lexington, KY




OVERVIEW:

The Program Support Coordinator is responsible for providing overall program
support to VOA Honor staff including the Program Manager, Case Managers,
and Program Support team. Additionally, the position supports and assists VOA
Honor leadership. The position will assist in the management, maintenance, and
quality of client files; tracking program requirements, maintaining program
statistics and demographic information, HMIS and internal and external
reporting. This position will also have duties that include outreach activities and
event preparation.





QUALIFICATIONS:

--- Education/Experience: This position requires a Master's degree in a

related field and less than five (5) years of work experience in the field; a
Bachelor's degree in a related undergraduate degree with more than five
(5) years related work experience; a person with nine (9) years of
experience in the field and no degree; or a Veteran with six (6) years of
related work experience.





RESPONSIBILITIES: -
1. Assist in the management and maintenance of client files according to
funder and COA standards
2. HMIS quality control, including Coordinated Entry and repository
uploads
3. Assist in the 90-day certification process for SSVF program.
4. Participate in client enrollments, when needed.
5. Participate, as an active participant, in assigned offices' case consultation
6. Distribute and provide follow up with Client Satisfaction Surveys.
7. Serve as the central collection and entry point for annual demographic
information
8. Assist in the preparation of internal and external reporting, including the
weekly reporting of metrics and HMIS.
9. Assist in preparing the monthly and quarterly VA and agency reports, as
needed.
10. Performance quality improvement (PQI) duties as assigned by
supervision & member of PQI committee.
11. Prepare for and participate in CRRs quarterly, acting as a reviewer, and
SSVF site visits annually.
12. Assist department's COA point person: keep staff meeting minutes
and distribute, update staff on COA during monthly meetings,
responsible for all COA requirements and activities.
13. Responsible for all MOUs associated with the grant.
14. Collect and prepare client stories for VOAMID and funder quarterly
reports.
15. Plan special events such as stand-downs and Veteran's Day events.
16. Understand program guidelines thoroughly and act as a key "go-to"
person for staff. Keep staff updated on changes in the program guide.
17. Assist in keeping all forms up to date.
18. Serve as trainers for program guidelines and agency related topics, as
needed.
19. Troubleshoot, train, and assist program staff with Electronic Health
Records, including the initial training of new staff.
20. Serve as the central point for all of Veteran Services for information
gathering and dissemination.
21. Explore local grant opportunities and collect information as they
become available.
22. Assist in the communication with all vendors including, office property
owners, utility companies, etc.
23. Communicate current grant enrollment to program leadership once per
week via email and in weekly meetings.
24. Work with program staff in support of the program with duties as
assigned in cooperation with Program Managers and Veteran Services
leadership
25. Identify systemic barriers and communicates with organizational
leadership about these barriers to work collaboratively to find viable
solutions.
26. Maintain organization files and documents, including assisting in the
management of updated driver's records for all Veteran Services staff,
to include insurance coverage and annual Motor Vehicle Record files.
27. Create, manage, and maintain a system to share program documents.
28. Manage and produce the weekly departmental newsletter and coordinate
mass communication for the department.
29. Coordinate updates to the agency's website, as well as updates to
community resources.
30. Manage the ordering of business cards and outreach/marketing
collateral.
31. Maintain and coordinate staff training schedule and training
files/documentation
32. Act as community relations representative for offices assigned.
33. Prepare and manage department's DLQ reporting.
34. Creates, manages, and maintains all Veteran Services forms and keeps
all forms up to date.
35. Assist in the creation and maintenance of program/department policies
and procedures.



BENEFITS:
--- Competitive salary and a comprehensive benefits package
--- Medical, Dental, Prescription Drug Coverage and Vision
--- Life Insurance
--- Long-Term Disability
--- Short Term Disability
--- Flexible Spending Accounts
--- Health Savings Accounts
--- Critical Illness
--- 403B Retirement Savings Plan
--- Employee Assistance Program
--- Paid Vacation Time (based on eligibility)
--- Paid Sick Time (based on eligibility)
-
-
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Volunteers of America Mid-States, Lexington , Program Support Coordinator - Lexington, KY, Other , Lexington, Kentucky