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Automotive Service Advisor

Company: Walters Gaiennie Automotive
Location: Lexington
Posted on: July 13, 2019

Job Description:

1560 E New Circle Rd., Lexington, KY 40509AUTOMOTIVE SERVICE ADVISORGlenn's Freedom Chrysler Dodge Jeep Ram promotes an energizing, fun and positive environment for both our employees and our customers, and strives to support charities and organizations that enrich the lives of those in the greater Lexington area - and beyond.

We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success.

Due to high traffic and growth, Glenn's Freedom Chrysler Dodge Jeep Ram is looking to hire more Service Advisors. Automotive Experience is preferred but not required. Don't miss this opportunity to join a great service team and receive a solid compensation package.

We offer:


  • Competitive pay plan
  • Medical, Dental and Vision Insurance
  • 401(k)
  • Paid time off
  • Employee Discounts
  • State-of-the-art technology
  • Closed on Sundays to spend time with our families
  • A friendly, professional work environment with the best training in the industry.

    Responsibilities – Service Advisor:

    • Service Advisors greet customers and complete service request form and advise customers on necessary/suggested services and costs; including special promotions
    • Know the product well enough to answer technical questions about vehicle problems, warranties, service and repairs
    • Assist in ordering parts and tools as necessary
    • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous service
    • Oversee administration of warranty claims
    • Follow the status of a customer's vehicle from service bay entry through completion of work
    • Keep customers informed of any changes that occur
    • Upon completion of work, review work order with customer
    • Provide a completely satisfied customer experience
    • Schedule appointments for service/maintenance/recall work
    • Distribute work efficiently between technicians

      Qualifications and Requirements - Service Advisor:

      • Automotive Service Advisor and/or dealership experience preferred but not required
      • Fantastic customer service and communication skills
      • Friendly personality
      • Time-management skills
      • Professional, well-groomed personal appearance and a positive attitude
      • Team-oriented and self-motivated
      • Able to work with little to no supervision
      • Strong computer skills
      • Good multitasking and organizational skills
      • Clean driving record and valid driver's license
      • High school diploma or equivalent
      • Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

        We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Walters Gaiennie Automotive, Lexington , Automotive Service Advisor, Other , Lexington, Kentucky

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